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Niagara (5) - Keyholder

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Zwilling J.A. Henckels Canada Ltd

1mo ago

  • Job
    Full-time
    Mid Level
  • Niagara Falls

AI generated summary

  • You need 3 years of retail experience, strong communication skills, excellent customer service, and the ability to handle varied schedules, including weekends and holidays. Team leadership is a plus.
  • You will assist customers, drive sales, maintain store appearance, handle cash transactions, support training, uphold security, manage inventory, and ensure compliance with store standards.

Requirements

  • - Ability to deal with problems involving several concrete variables in standardized situations.
  • - Demonstrate excellent verbal and written communication skills.
  • - Demonstrate excellent customer service
  • - Ability to work a varied schedule including weekends, evenings and statutory holidays.
  • - Must have a minimum of 3 years retail experience with a basic understanding of team leading.

Responsibilities

  • - Assists customers in the selection of ZWILLING merchandise, while providing information about the product, materials, technology, and functionality.
  • - Ensures ZWILLING’s customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
  • - Drive and close sales by utilizing ZWILLING’s selling techniques.
  • - Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
  • - Proficient knowledge of ZWILLING’s products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
  • - Help to support and create a team environment by respecting co-workers
  • - Adheres to ZWILLING’s brand values and Supervisor competencies
  • - Maintain superior levels of merchandising in designated areas in the store, ensuring that product displays are attractive, space efficient, and secure.
  • - Assist the management team in the training and supervising of part-time employees.
  • - Handle cash register transactions with 100% accuracy, and maintain workable register floats at all times.
  • - Accurately complete bank deposits and maintain balancing information file.
  • - Comply with retail policies regarding inventory control, sales procedures, etc.
  • - Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
  • - Enforce existing store standards in the absence of store manager or assistant manager.
  • - Ensure building security is upheld by proper use of alarm systems and store security devices.
  • - Ensure that store is opened and closed in accordance with existing plaza hours of business.
  • - Develop a working knowledge of the high-end kitchenware specialty business, including knowledge of competitor’s products and prices.
  • - Other duties as required by store management.

FAQs

What are the primary responsibilities of a Keyholder at ZWILLING J.A. Henckels?

The Keyholder assists store management in reaching store objectives, maximizes sales revenue through excellent customer service, maintains store appearance, drives sales, trains part-time employees, and handles cash register transactions.

Is previous retail experience required for this position?

Yes, a minimum of 3 years of retail experience with a basic understanding of team leading is required.

What kind of training will I receive for this position?

Training will include product knowledge, sales techniques, and store policies to ensure you can effectively assist customers and support store management.

Will I need to work weekends or holidays?

Yes, the role requires the ability to work a varied schedule, including weekends, evenings, and statutory holidays.

Is there a requirement for physical fitness in this job?

Yes, you must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg, as well as perform various physical activities throughout the day.

What does ZWILLING J.A. Henckels value in its employees?

ZWILLING values excellent customer service, teamwork, respect for co-workers, and adherence to brand values and retail policies.

Are there opportunities for career advancement within the company?

Yes, there is potential for career advancement, especially for those who demonstrate strong leadership and teamwork skills.

How does ZWILLING J.A. Henckels ensure a diverse workplace?

ZWILLING J.A. Henckels is an equal opportunity employer and considers all qualified applicants without regard to various personal characteristics protected by law.

What kind of knowledge should I have about the products?

It is important to have a proficient knowledge of ZWILLING’s products, including their technology, materials, and promotions, as well as a basic understanding of the high-end kitchenware market.

How does the Keyholder contribute to customer satisfaction?

The Keyholder ensures customers receive excellent service by assisting them in product selection, listening to their needs, and providing relevant information about the merchandise.

Zwilling J.A. Henckels Canada Ltd

Manufacturing & Electronics
Industry
51-200
Employees

Mission & Purpose

ZWILLING J.A. HENCKELS CANADA LTD. is a subsidiary of ZWILLING J.A. HENCKELS AG since 1956. The ZWILLING J.A. HENCKELS brand was established on June 13, 1731 the day knife-maker Peter Henckels registered the ZWILLING (German for Twins) logo with the Cutlers Guild of Solingen, Germany. The legacy of our brand began with premium knives and now includes a complete product range for the discerning professional chef and for those whose gourmet passion requires the best. To keep our ZWILLING® portfolio innovative and stylish we collaborate with authorities such as architect and designer Matteo Thun and master blade-smith Bob Kramer to develop leading edge products that combine advanced technology, premium materials and the artistry of craftsmanship into functional forms. Within the last decade, the ZWILLING Group has grown to include Staub, Miyabi, Demeyere, and Ballarini. The quality standards developed over 280 years ago are still reflected in each item that carries the ZWILLING J.A. HENCKELS name.