FAQs
What are the primary responsibilities of the Night Audit position?
The primary responsibilities include performing check-ins and check-outs during night hours, preparing daily reports, reconciling bookings, managing cash and credit card transactions, handling guest requests and complaints, supervising the hotel premises for safety, working with other departments during emergencies, and preparing accounts for the next day.
Is previous experience in hospitality required for this role?
Yes, prior experience in the hospitality industry, ideally at the reception or in a Night Audit role, is preferred.
What are the working hours for the Night Audit position?
This position requires working during the night, including weekends and holidays.
What software skills are necessary for the Night Audit position?
Proficiency in hotel software and Microsoft Office is required for this role.
Are language skills important for this position?
Yes, good knowledge of German and English is required, and additional foreign language skills are advantageous.
What benefits are offered to employees in this position?
Benefits include meals in the employee restaurant, uniform cleaning, discounts on hotel stays, food and beverage, retail, flexible scheduling, and a competitive salary with additional payments.
What is the minimum salary for this position?
The statutory gross minimum salary for this position based on full-time employment is based on the collective agreement for employees in the hospitality industry and can go up to €2800.
How does The Ritz-Carlton support employee development?
The Ritz-Carlton provides comprehensive onboarding, supportive training, and opportunities for career growth within the company's global portfolio.
Is The Ritz-Carlton an equal opportunity employer?
Yes, The Ritz-Carlton is committed to diversity and inclusion, ensuring equal opportunities for all employees regardless of protected status, such as disability and veteran status.
What is expected from employees regarding the service culture at The Ritz-Carlton?
Employees are expected to uphold the "Gold Standards" of The Ritz-Carlton by delivering exceptional care and comfort to guests and striving to improve their service every day.