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Night Audit (m/w/d)

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25hours Hotels

23d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Hamburg

AI generated summary

  • You should have a hospitality background, experience at the front desk, strong guest communication skills, insider knowledge of Hamburg, and the ability to inspire both guests and colleagues.
  • You ensure guest satisfaction, act as a point of contact for all inquiries, passionately host visitors, and create reports and statistics.

Requirements

  • * Ausbildung in der Hotellerie ist von Vorteil
  • * Erste Erfahrungen im Empfangsdienst sind wünschenswert
  • * Kommunikation mit Gästen ist genau dein Ding
  • * Vorzugsweise hast du bereits das nötige Knowhow, um echte Hamburger Insidertipps zu geben
  • * Du besitzt die Fähigkeit nicht nur Gäste sondern auch Kollegen zu begeistern

Responsibilities

  • Du sorgst an der Rezeption nicht nur für zufriedene, sondern für begeisterte Gäste
  • Du stehst den Gästen für alle Belange als Ansprechpartner zur Verfügung
  • Du bist Gastgeber aus Leidenschaft
  • Du liebst es die erste Anlaufstelle für Gäste zu sein
  • Du erstellst Statistiken & Reports

FAQs

What is the main responsibility of a Night Audit employee?

The main responsibility is to ensure guest satisfaction at the reception, being the primary point of contact for all guest inquiries and creating a welcoming environment.

Is prior experience in hospitality required for this position?

While a formal background in hospitality is beneficial, the company values personality and enthusiasm over experience.

What are the working hours for the Night Audit role?

The role is structured in a 4-day work week, focusing on night shifts.

Do I need to know about Hamburg's local attractions?

Yes, having knowledge of local attractions and being able to provide insider tips about Hamburg is preferred.

Are there opportunities for career growth within the company?

Yes, employees are encouraged to grow and explore career opportunities within the 25hours Hotels and the Ennismore group.

What employee benefits are offered?

Employees enjoy free stays in 25hours Hotels, discounts at bars and restaurants, a monthly fitness studio or public transportation subsidy, and access to fun staff parties.

Is there a specific dress code for this position?

The dress code is not specified, but employees are encouraged to express themselves and come as they are.

Can I also interact with colleagues from the other hotel?

Yes, the two hotels work closely together, offering opportunities to collaborate with colleagues from both locations.

What kind of team culture can I expect?

Expect a young and dynamic team culture with a friendly "Du-Kultur" that promotes camaraderie among colleagues.

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25hours Hotels

Travel & Leisure
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

25hours Hotels is a hospitality brand offering unique, design-driven hotels in major cities across Europe and the Middle East. Their mission is to create unforgettable experiences through distinctive, locally inspired designs and exceptional service. They aim to connect guests with the essence of each location while providing a fun, relaxed atmosphere. Their purpose is to redefine the hotel experience by blending creativity, comfort, and local culture into every stay.