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Night Auditor

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Brisbane

AI generated summary

  • You should have 2+ years in a high-volume hospitality setting, strong customer service skills, and a passion for the industry; Opera experience is a plus but not mandatory.
  • You will manage end-of-day operations, oversee guest check-ins and check-outs, reconcile financial transactions, resolve guest issues, and maintain safety while operating the switchboard.

Requirements

  • Minimum of 2 years of experience, ideally in a high-volume hospitality environment.
  • Experience with Opera software (preferred but not required).
  • Strong customer service skills, with the ability to build positive guest relationships.
  • Passion for the hospitality industry, with a commitment to learning and professional growth.

Responsibilities

  • Manage essential end-of-day operations, including posting charges to guest accounts, reconciling end-of-day reports, running night audit backups, and rolling over the date, ensuring the accuracy and integrity of hotel accounting records.
  • Oversee guest check-ins and check-outs, handle room assignments, and manage requests for room changes or late check-outs, ensuring a smooth and seamless experience for guests throughout their stay.
  • Reconcile end-of-day reports by reviewing and verifying all financial transactions and hotel activities, ensuring that they match and are accurate, and addressing any discrepancies to maintain the integrity of the hotel’s financial records.
  • Anticipate guests' needs by actively listening, observing, and asking questions to ensure a tailored experience.
  • Resolve guest issues promptly and innovatively to maintain a high level of customer satisfaction and loyalty.
  • Report accidents, injuries, and any unsafe conditions to management to ensure a safe working environment.
  • Operate the telephone switchboard station, process wake-up call requests, and inform guests of any messages received.

FAQs

What is the job title for this position?

The job title for this position is Night Auditor.

What are the working hours for the Night Auditor position?

The Night Auditor position is part-time and involves working during night hours.

Where is the Night Auditor position located?

The position is located at The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000.

What are the key responsibilities of a Night Auditor?

Key responsibilities include managing end-of-day operations, overseeing guest check-ins and check-outs, reconciling financial transactions, anticipating guest needs, resolving guest issues, and operating the telephone switchboard.

What qualifications are required for this position?

A minimum of 2 years of experience in a high-volume hospitality environment is required, along with strong customer service skills and a passion for the hospitality industry. Experience with Opera software is preferred but not required.

What kind of training opportunities are offered?

Employees have access to hotel training opportunities produced independently by the Westin Brisbane as well as internationally recognized training programs by Marriott International.

Are there any employee benefits associated with this job?

Yes, benefits include discounts on hotel rooms, food and beverage, recognition programs, wellbeing and mindfulness programs, an Employee Assistance Program, and certification as a "Great place to work."

Does Marriott International have a policy on diversity and inclusion?

Yes, Marriott International is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

What qualities are desirable in an ideal candidate for this position?

The ideal candidate should be passionate, active, optimistic, adventurous, and take pride in maintaining their well-being.

Is experience in the hospitality industry necessary?

Yes, a minimum of 2 years of experience in a high-volume hospitality environment is ideal for this position.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.