Logo of Huzzle

Night Front Office Supervisor

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

AI generated summary

  • You should have a proactive and upbeat demeanor, a passion for creativity, and a commitment to delivering memorable guest experiences while seeking growth in your career.
  • You will manage guest check-ins, handle payments, assist with requests, train staff, maintain reports, and foster positive team relationships while ensuring exceptional service standards.

Requirements

  • A proactive and upbeat demeanor that inspires excellence.
  • Keen to take on new challenges and grow within your career.
  • Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.

Responsibilities

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts.
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
  • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

FAQs

What is the job title for this position?

The job title is Night Front Office Supervisor.

Where is the W Melbourne located?

W Melbourne is located at 408 Flinders Lane, Melbourne, Victoria, Australia, 3000.

What are the working hours for this position?

The position is a full-time role, specifically during night shifts.

Is this a management or non-management position?

This position is classified as non-management.

What are the main responsibilities of the Night Front Office Supervisor?

Key responsibilities include processing guest check-ins, managing accounts, handling payments, accommodating guest requests, completing cashier and closing reports, and training and motivating staff.

What qualities are expected from a candidate for this role?

The candidate should exhibit a proactive and upbeat demeanor, a passion for creating memorable guest experiences, and a polished professionalism coupled with creativity.

Are there any career advancement opportunities available?

Yes, there are career advancement opportunities with Marriott International, including options for interstate and global transfers.

What benefits are offered for this position?

Benefits include a competitive salary with annual reviews, a mentor/buddy program, birthday perks, exclusive discounts, participation in community service projects, and an employee referral bonus.

What kind of work environment can employees expect at W Melbourne?

Employees can expect a diverse, collaborative environment where they are set up for success, contributing to an award-winning workplace.

Does Marriott International support diversity in hiring?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

How are guest experiences prioritized at W Melbourne?

The service team at W Melbourne focuses on exceeding guest expectations and providing personalized, memorable experiences, embodying the "Whatever/Whenever" service philosophy.

Will I receive training for this role?

Yes, training will be provided as part of the responsibilities, including training, evaluating, counseling, and motivating employees.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.