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Night Manager

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Marriott International

20d ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Rome

AI generated summary

  • You need a high school diploma and 5 years of relevant experience, or a 2-year degree and 3 years of experience in guest services or related fields.
  • You will oversee overnight operations, manage staff, resolve guest issues, ensure compliance, maintain safety, and promote employee morale while monitoring performance and achieving goals.

Requirements

  • High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

  • Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
  • Monitors and ensures compliance with all Guidelines to Operations.
  • Ensures supervisors maintain adequate levels of department supplies.
  • Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
  • Ensures employees are working in a safe environment.
  • Manages all period-end inventories.
  • Directs, monitors, and assists all overnight staff.
  • Ensures guest tracking scores and employee opinion survey goals are achieved.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
  • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
  • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
  • Administers plans and actions to keep chargebacks and rebates to a minimum.
  • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
  • Manages employee hours.
  • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
  • Promotes participation in property safety-related programs.
  • Monitors employee attendance and records absences/tardiness.
  • Promotes teamwork and employee morale.
  • Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
  • Keeps employees informed regarding new operational procedures, standards, or programs.
  • Ensures all employees have complete knowledge of emergency procedures.
  • Ensures constant communication takes place between employees, supervisors and management.
  • Provides orientation for new employees and ensuring all information is entered into computer.
  • Helps direct supervisors to achieve their own development goals.
  • Encourages employee relations through gifts, parties, outings.
  • Creates incentives that will promote better service and profit for the property.
  • Assists operations manager in processing employee payroll weekly.
  • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

FAQs

What are the working hours for the Night Manager position?

The working hours for the Night Manager position are from 23:00 to 07:30.

What type of experience is required for this role?

A high school diploma or GED with 5 years of experience in guest services, front desk, housekeeping, or a related professional area is required. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 3 years of experience is acceptable.

Is this position full-time or part-time?

This position is full-time.

What are the main responsibilities of the Night Manager?

The Night Manager serves as the property Manager on Duty during the overnight shift, directs property operations, ensures high levels of hospitality and service, and resolves guest or property-related situations.

Where is the Bulgari Hotel Roma located?

The Bulgari Hotel Roma is located at Piazza Augusto Imperatore 10, Rome, Italy.

Are there opportunities for professional development in this role?

Yes, the role encourages development by helping direct supervisors achieve their own development goals and conducting annual performance appraisals.

What is the dress code for the Night Manager position?

Employees are required to be in proper uniform and adhere to grooming standards as detailed in the employee handbook.

Are there specific qualifications for the Night Manager role?

Yes, qualifications include either a high school diploma/GED with relevant experience or a 2-year degree with a reduced requirement for experience.

Is this position leadership-oriented?

Yes, the Night Manager holds a management position and directs overnight staff while ensuring compliance with operational guidelines.

Does the hotel have a commitment to diversity and inclusion?

Yes, Marriott International, which operates the Bulgari Hotels & Resorts, is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.