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Night Operations Department Supervisor

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Lenoir

AI generated summary

  • You must have a high school diploma, 3-5 years in retail, leadership experience, and be able to lift 25+ pounds. Overnight shift required; Microsoft Office skills needed.
  • You will oversee operations, coach staff, ensure safety, manage performance, stock items, communicate with management, and facilitate excellent customer experiences.

Requirements

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires working overnight shift.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • Experience supporting front-end or back-end operations in a retail environment.
  • Experience in customer service role.
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in

Responsibilities

  • Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers.
  • Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
  • Planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store.
  • Facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.
  • Continuously driving efficiencies and teaching others the skills needed to maintain effective store operations.
  • Communicating upward to keep management informed of concerns, issues, recognitions, and morale.
  • Conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements.
  • Occasionally opening or closing the store or serving as manager-on-duty (MOD).

FAQs

What are the primary responsibilities of a Night Operations Department Supervisor at Lowe's?

The primary responsibilities include leading and enabling a team of associates to deliver quality customer service, coaching and training associates, delegating tasks, managing performance, and ensuring adequate department coverage. The role also involves planning, scheduling, and implementing non-selling operations in both the back end and front end of the store.

What shifts will I be required to work as a Night Operations Department Supervisor?

You will be required to work an overnight shift.

Is experience in retail necessary for this position?

Yes, a High School Diploma or equivalent and 3 years of experience in a retail environment is required, or alternatively, 5 years of retail experience.

What skills or experience are preferred for this role?

Preferred qualifications include experience supporting front-end or back-end operations in a retail environment, customer service experience, leadership roles with direct report responsibility, and experience in the home improvement retail sector.

Is there any physical requirement for the Night Operations Department Supervisor position?

Yes, physical ability is required to perform tasks that may include prolonged standing, sitting, and lifting up to 25 pounds without assistance, and potentially over 25 pounds with assistance.

Will I be responsible for managing safety in the store?

Yes, the Night Operations Department Supervisor is responsible for conducting safety walks, reporting hazards, training staff on safety requirements, and ensuring compliance with lifting techniques and safety standards.

Do I need to be licensed for sales-related activities?

Yes, if required by state or local law, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Will I be required to travel for this position?

Regular travel is not required; however, you may need to travel occasionally for meetings, trainings, or to support neighboring stores.

What tools or systems will I need to be familiar with for this job?

Familiarity with Microsoft Office Suite is required, and experience using store computer systems like Project Tool, Genesis, Sterling, M2O, and Thin Client is preferred.

Does Lowe's offer benefits for employees in this position?

Yes, Lowe's offers various benefit programs and eligibility details can be found at their talent website.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.