Night Porter

Klarent Hospitality

1mo ago

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Hospitality & Retail
Southampton

Requirements

* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team and has the ability to work on your own
* Ambitious and hard working
* Excellent standards and able to follow the Company’s Brand Standards
* Good organisational / time management skills.
* Resilient, creativity, able multitask and can work under pressure
* Ability to work evening, and weekends
* Able to deliver exceptional customer experiences all the time
* Is the Night Porter role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Responsibilities

As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
Achieve positive outcomes from Guest queries in a timely and efficient manner
Assist Guests with luggage and other requests, as necessary
Deliver guest mail, newspapers and express check out bills to rooms
Demonstrate a high level of customer service at all times
Collect room service/ breakfast cards
Assist Night Management with fire management, walks,
Enhance fire procedures and able to react, in case of an emergency
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Assist and support other departments, as necessary

FAQs

What are the working hours for the Night Porter position?

The working hours are from 23:00 to 07:30, totaling 40 hours per week.

Is the Night Porter position permanent?

Yes, the Night Porter position is a permanent role.

What benefits are offered to Night Porters?

Benefits include meals provided during shifts, sales incentives, discounted/free use of leisure facilities, free car parking, and opportunities for personal development, among others.

What qualities are you looking for in a Night Porter?

We are looking for someone who is passionate, has a positive attitude, enjoys working as part of a team, is ambitious and hard-working, and can deliver exceptional customer experiences.

Are there opportunities for career development?

Yes, Klarent Hospitality offers excellent opportunities for growth and development within the Hotel Group Brand Portfolio.

Is training provided for the Night Porter role?

Yes, training is provided, and Night Porters are required to attend appropriate training courses as needed.

Do Night Porters need to work weekends?

Yes, Night Porters are expected to be available to work evenings and weekends.

Are there any age requirements for applying to the Night Porter position?

The job description does not specify an age requirement; however, applicants must meet the legal working age.

Can I refer a friend for this position?

Yes, there is a referral incentive of £250, up to £1000, for referring a friend to join our team (terms and conditions apply).

What is the location of the DoubleTree by Hilton Southampton?

The hotel is located just outside the city center, providing easy access to various activities and is situated on a hill among a woodland backdrop.

Klarent Hospitality

Travel & Leisure

Industry

1001-5000

Employees

2021

Founded Year

Mission & Purpose

Klarent Hospitality is a leading hotel investment and management company. We currently manage a portfolio of 30 hotels in the UK and Ireland trading under prestigious, international brands such as Hilton, Hilton Garden Inn, DoubleTree by Hilton, Mercure and Ibis Styles.