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Night Porter

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

Requirements

  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team and has the ability to work on your own
  • Ambitious and hard working
  • Excellent standards and able to follow the Company’s Brand Standards
  • Good organisational / time management skills.
  • Resilient, creativity, able multitask and can work under pressure
  • Ability to work evening, and weekends
  • Able to deliver exceptional customer experiences all the time
  • Is the Night Porter role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Responsibilities

  • As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Assist Guests with luggage and other requests, as necessary
  • Deliver guest mail, newspapers and express check out bills to rooms
  • Demonstrate a high level of customer service at all times
  • Collect room service/ breakfast cards
  • Assist Night Management with fire management, walks
  • Enhance fire procedures and able to react, in case of an emergency
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Assist and support other departments, as necessary

FAQs

What are the working hours for the Night Porter position?

The working hours for the Night Porter position are part-time, from 2200 to 0630, totaling 16 hours per week.

What is the salary for the Night Porter role?

The salary for the Night Porter role is competitive, along with various incentive schemes and a share of service charge.

Are meals provided during shifts?

Yes, meals are provided while you are on shift.

Is there a referral bonus for bringing in new team members?

Yes, you can receive £250, up to £1000 cash incentives when referring a friend to join our team, subject to terms and conditions.

What types of employee benefits are offered?

Employee benefits include discounted hotel rates, share of service charge, discounted/free use of leisure facilities, free car parking, opportunities for personal development, fully funded apprenticeships, annual holiday entitlements, and pension enrollment.

What is the closing date for applications for the Night Porter position?

The closing date for applications is 26/04/2025.

What qualities are important for a Night Porter?

Important qualities include a passion for learning, a positive attitude, friendliness, teamwork abilities, ambition, excellent standards, good organizational skills, resilience, creativity, and the ability to work under pressure.

Will Night Porters receive training for their role?

Yes, Night Porters are expected to attend appropriate training courses when required and assist with the Night Team's training and development efforts.

Is it necessary to have previous experience for the Night Porter position?

While previous experience is beneficial, the role requires a willingness to learn and the ability to deliver exceptional customer experiences.

What are the responsibilities of a Night Porter?

Responsibilities include assisting guests with luggage, delivering mail and newspapers, providing night-hour assistance, managing security and emergency procedures, and demonstrating excellent customer service.

Travel & Leisure
Industry
1001-5000
Employees
2021
Founded Year

Mission & Purpose

Klarent Hospitality is a leading hotel investment and management company. We currently manage a portfolio of 30 hotels in the UK and Ireland trading under prestigious, international brands such as Hilton, Hilton Garden Inn, DoubleTree by Hilton, Mercure and Ibis Styles.

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