FAQs
What are the main duties of a Night Receptionist at Leonardo Hotels?
As a Night Receptionist, your main duties include managing the check-in and check-out processes, providing excellent guest service, and being a welcoming face for the hotel. You will also offer guidance and local recommendations to enhance guests' stays.
What qualifications are required for this position?
While specific qualifications are not mentioned, ideal candidates should possess strong organizational skills, a warm and friendly personality, and a passion for delivering outstanding guest service.
What type of work environment can I expect?
You can expect a vibrant and dynamic work environment that emphasizes teamwork, genuine hospitality, and employee engagement through various activities and celebrations.
Are there opportunities for career progression?
Yes, there are ongoing job-related training programs with clear paths for progression, as well as support through coaching and training from your manager.
What employee benefits does Leonardo Hotels offer?
Employee benefits include special rates on hotel stays, a company-wide recognition scheme, meals at work, a talent referral scheme, access to a pension scheme, life assurance, wellbeing support, and various employee celebrations.
How does Leonardo Hotels support employee development?
The hotel offers a “GROWonline” learning portal, regular coaching, “Learning Bites” sessions, and wellness webinars to help employees develop their skills and knowledge in the hospitality industry.
What is the work schedule for a Night Receptionist?
The position is specifically for night shifts, which typically involve late-night and early morning hours as you manage reception duties during those times.
What makes Leonardo Royal Hotel London City a unique place to work?
The hotel boasts a stunning location near the River Thames with views of the Tower of London, and it incorporates a historic site, which adds a unique charm to the working environment and guest experience.
Is experience in hospitality required for this role?
While experience in hospitality can be beneficial, the emphasis is on personality and the ability to interact positively with guests and colleagues, so willingness to learn and enthusiasm for the role are equally important.
What kind of team culture does Leonardo Hotels promote?
Leonardo Hotels promotes a culture of recognition, teamwork, and fun, with regular events and celebrations that foster community and engagement among employees.