FAQs
What are the main responsibilities of a Night Receptionist?
As a Night Receptionist, you will be responsible for organizing all aspects of the check-in and check-out processes, providing exceptional service to our guests, and acting as a friendly ambassador for the hotel.
What qualities does the ideal Night Receptionist possess?
The ideal Night Receptionist is warm, friendly, passionate about making a difference, courteous to guests and colleagues, organized, dependable, and knowledgeable about local attractions and recommendations.
Will I receive training when I join the team?
Yes, you will receive ongoing job-related training through our "GROWonline" learning portal, coaching from your manager, and participation in regular training sessions and webinars to support your professional development.
Are there any employee benefits associated with this position?
Yes, employees enjoy special room rates at Leonardo Hotels, a company-wide recognition scheme, free hot meals while on duty, a talent referral scheme, access to a Company Pension Scheme, and various wellbeing support programs.
What is the work environment like at The Midland Hotel?
The Midland Hotel offers a vibrant and friendly working environment where you will be part of a supportive team that values genuine hospitality and encourages team bonding activities and celebrations throughout the year.
Is there potential for career growth within Leonardo Hotels?
Yes, there are clear paths for progression and opportunities for career development as we actively promote from within and value the growth of our employees.
What type of hotel is The Midland Hotel?
The Midland Hotel is a luxury four-star hotel located in the heart of Manchester, known for its historic significance and features, including 312 bedrooms, award-winning restaurants, and a luxurious spa.
How does the company recognize employee contributions?
The company has a recognition scheme that allows employees to earn vouchers for a variety of high street shops, and we host events like Thank You Week and the Employee Awards Celebration to appreciate our staff.