FAQs
What is the primary responsibility of a Mid-Market Customer Success Manager at HubSpot?
The primary responsibility is to manage a portfolio of 30-50 Mid-Market accounts, building long-term relationships with businesses and helping them use HubSpot software to achieve their inbound goals.
What language skills are required for this position?
Fluency in English and either a Nordic language or Dutch is required for this role.
Where is this position located?
This role can be performed remotely from anywhere in Ireland, Germany, the UK, France, Spain, or Belgium, as well as from HubSpot offices in Dublin, Berlin, London, Paris, Madrid, or Ghent.
What kind of experience is necessary to excel in this role?
Extensive experience in a client-facing or account management role is necessary to excel in this position.
What types of tasks will I be responsible for on a daily basis?
Daily tasks include proactive and reactive work, such as scheduling deep-dive meetings with customers, making strategic recommendations, answering questions about the software, and addressing issues related to invoicing or cancellations.
How will my performance be measured in this role?
Performance will be measured by customer retention and growth, as well as your ability to uncover and qualify opportunities for customers to use more HubSpot products and services.
Is knowledge of Inbound Marketing required for this position?
Yes, knowledge of Inbound Marketing is required, or the ability to learn it quickly and independently is essential.
How many accounts will I be managing in this role?
You will manage between 30 to 50 Mid-Market accounts, which may include new customers and those who have been using HubSpot for several years.
What departments will I be collaborating with?
You will partner with various teams at HubSpot, including onboarding, up-sell/cross-sell, and renewals, to address customer needs and ensure effective adoption of the platform.
Are there opportunities for professional growth in this role?
Yes, there will be opportunities for professional growth as you develop your skills in customer success, problem-solving, and knowledge of HubSpot's software and services.