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Nordics & Benelux Mid-Market Customer Success Manager, Nordic/Dutch Language Speaker

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HubSpot

14d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You must have client-facing experience, fluency in English and Nordic language or Dutch, strong problem-solving skills, knowledge of media/digital landscape, and relationship-building expertise.
  • You will manage 30-50 mid-market accounts, hold deep-dive meetings, promote growth, resolve technical issues, and collaborate with teams to enhance customer success and software adoption.

Requirements

  • Extensive experience in a client-facing/account management role
  • Fluency in English AND Nordic Language or Dutch
  • Business savvy with consultative, problem solving, and issue resolution skills
  • Strong knowledge of the media/digital landscape
  • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
  • Super organised, quick learner who works well under pressure
  • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
  • It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
  • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
  • Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

Responsibilities

  • Manage 30 -50 Mid-Market accounts. Some of your customers will be new while others may have been using HubSpot for several years.
  • Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
  • Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform.
  • Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software.
  • Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth.
  • Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them.

FAQs

What is the primary responsibility of a Mid-Market Customer Success Manager at HubSpot?

The primary responsibility is to manage a portfolio of 30-50 Mid-Market accounts, building long-term relationships with businesses and helping them use HubSpot software to achieve their inbound goals.

What language skills are required for this position?

Fluency in English and either a Nordic language or Dutch is required for this role.

Where is this position located?

This role can be performed remotely from anywhere in Ireland, Germany, the UK, France, Spain, or Belgium, as well as from HubSpot offices in Dublin, Berlin, London, Paris, Madrid, or Ghent.

What kind of experience is necessary to excel in this role?

Extensive experience in a client-facing or account management role is necessary to excel in this position.

What types of tasks will I be responsible for on a daily basis?

Daily tasks include proactive and reactive work, such as scheduling deep-dive meetings with customers, making strategic recommendations, answering questions about the software, and addressing issues related to invoicing or cancellations.

How will my performance be measured in this role?

Performance will be measured by customer retention and growth, as well as your ability to uncover and qualify opportunities for customers to use more HubSpot products and services.

Is knowledge of Inbound Marketing required for this position?

Yes, knowledge of Inbound Marketing is required, or the ability to learn it quickly and independently is essential.

How many accounts will I be managing in this role?

You will manage between 30 to 50 Mid-Market accounts, which may include new customers and those who have been using HubSpot for several years.

What departments will I be collaborating with?

You will partner with various teams at HubSpot, including onboarding, up-sell/cross-sell, and renewals, to address customer needs and ensure effective adoption of the platform.

Are there opportunities for professional growth in this role?

Yes, there will be opportunities for professional growth as you develop your skills in customer success, problem-solving, and knowledge of HubSpot's software and services.

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Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.