FAQs
What is the job title for this position?
The job title is Virtual Assist Support Technician.
Where is this position located?
This position is located in Leiden, Netherlands.
Is this a newly created team?
Yes, this is a brand new team being formed to deliver a five-star Ecolab Service Experience.
What are the primary responsibilities of the Virtual Assist Support Technician?
The primary responsibilities include resolving queries and incidents, troubleshooting technical issues, and helping build effective relationships with customers and stakeholders.
What qualifications are required for this role?
Candidates should have experience in customer service, proficiency in English and German, the ability to deal well with ambiguity, and a results-oriented focus.
Is knowledge of other European languages beneficial for this position?
Yes, knowledge of additional European languages such as French, Italian, or Dutch is valued.
Is the position open to remote work in the early stages?
No, presence at the office is expected especially during the crucial early stages of the team’s development.
Will there be opportunities for career advancement?
Yes, there are opportunities for career advancement such as Team Lead, Trainer, or Systems Admin based on performance and aptitude.
What kind of company culture does Ecolab promote?
Ecolab promotes a collaborative and international company culture where colleagues at all levels are willing to assist each other.
Is there a relocation package available?
Yes, a relocation package is available depending on your current location.
Who should I contact if I have questions about the role?
You can reach out to Eric van den Broek, the manager of the new team, at eric.vandenbroek@ecolab.com.
Are there opportunities for personal development?
Yes, there are extensive opportunities for personal development and training offered by Ecolab.
What is Ecolab’s commitment regarding diversity and inclusion?
Ecolab is committed to fair and equal treatment of associates and applicants and strives to fully utilize diverse individuals at all levels of the workforce without discrimination.