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Off-Boarding Delivery Partner

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Citi

18d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Belfast

AI generated summary

  • You need relevant experience, knowledge of policies, industry standards, and Microsoft Office. Strong analytical, training, writing, and communication skills, plus a bachelor's degree or equivalent.
  • You will manage off-boarding processes, prepare HR documents, support employees and managers, resolve issues, ensure compliance, and coordinate tasks within the Offboarding team.

Requirements

  • Proven years of relevant experience
  • Knowledge of applicable policies and regulations
  • Working knowledge of industry standards and practices
  • Proficient in Microsoft Office
  • Demonstrated analytical and training skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Bachelor’s degree/University degree or equivalent experience

Responsibilities

  • Conduct end-to-end off-boarding processes for UK and Europe (e.g. settlement agreements, terminations, severance preparations).
  • Engage in the full administrative process required for off-boarding at Citi.
  • HR documents preparation.
  • Customer service (via SNOW system) in terms of employees and managers support in off-boarding related matters.
  • Assist with the management of all off-boarding related issues and provide advice and guidance on Citi policy and procedures.
  • Liaise with other Teams where appropriate.
  • Deliver HR Offboarding services and build capabilities to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency.
  • Partner with Human Resource Advisors (HRAs) and Country HR Officers (CHROs) on HR priorities in respective client populations to ensure delivery and implementation of HR Offboarding solutions.
  • Ensure escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Being a key contact for audit, Risk & control and compliance deliverables within the team for the supported countries.
  • Own the UK/Ireland/Jersey Offboarding processes, including Standard Operational Procedures, document templates, relevant trackers, training materials and support contingency plan
  • Own the UK UNUM Settlement Agreement process including Standard Operational Procedure, document templates, relevant trackers, training materials and support contingency plan
  • Perform key coordinating tasks within the Offboarding teams, such as RMS (Reduction in Force Management System) update/maintenance; IRM (Imaging and Records Management) update; SNOW (Service Now) queue management and reporting; solicitor invoice handling; etc.

FAQs

What is the role of an Off-Boarding Delivery Partner at Citi?

The Off-Boarding Delivery Partner is responsible for the delivery of day-to-day HR support related to off-boarding processes, including conducting off-boarding procedures, preparing HR documents, and providing customer service to employees and managers.

What responsibilities does the Off-Boarding Delivery Partner have?

The responsibilities include conducting end-to-end off-boarding processes, managing off-boarding related issues, preparing HR documents, liaising with other teams, and acting as a subject matter expert for senior stakeholders.

What qualifications are required for this position?

A Bachelor's degree or equivalent experience and proven years of relevant experience are required, along with knowledge of applicable policies and regulations, proficiency in Microsoft Office, and strong analytical and communication skills.

Is there a need for previous experience in HR for this role?

Yes, proven years of relevant experience in HR or a similar field are required.

What type of work environment can I expect at Citi?

Citi offers a business casual workplace with a hybrid working model, allowing up to 2 days of remote work per week.

What benefits does Citi offer to its employees?

Citi offers a competitive base salary, generous holiday allowance, private medical insurance, an annual performance-related bonus, a pension plan, paid parental leave, and access to an array of learning and development resources.

What is the application process for this job?

Interested applicants are invited to apply through Citi's career opportunities portal, where you can submit your application for consideration.

Does Citi provide any assistance for employees with disabilities?

Yes, Citi provides reasonable accommodations for individuals with disabilities to use their search tools and apply for career opportunities.

Are there opportunities for professional development at Citi?

Yes, Citi offers access to a variety of learning and development resources to support employee growth and professional development.

What is the culture like at Citi?

Citi is committed to creating an inclusive workplace where everyone feels comfortable being their whole self every day, and is dedicated to attracting and retaining the best talent from around the world.

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.