Office Assistant

Robert Half

Aug 2

Applications are closed

Job
Full-time
Entry, Junior, Mid & Senior Level

Requirements

Applicants must have a strong background in customer service.
Proficiency in Microsoft Office Suites is essential.
Experience in handling both inbound and outbound calls is required.
Familiarity with CRM software is a must.
Excellent filing and record-keeping skills are needed.
Ability to provide top-notch customer service and resolve customer issues effectively.
Excellent communication and interpersonal skills.
Strong problem-solving skills and the ability to handle pressure in a fast-paced environment.
High level of professionalism and a customer-centric attitude.
Ability to work effectively both independently and as part of a team.

Responsibilities

Handle incoming and outgoing business correspondence professionally and promptly
Actively contribute to business development and client referral goals through cross-selling and referring customers
Efficiently handle and route incoming and outgoing telephone calls
Provide accurate and friendly customer service in a timely manner to ensure customer satisfaction
Solve customer issues effectively and professionally
Employ strong communication and social skills to interact effectively with internal and external partners and clients/customers
Navigate multiple computer systems, applications, and utilize search tools to find information
Leverage CRM experience to manage customer interactions and data
Demonstrate proficiency in Microsoft Office Suites for administrative tasks
Maintain and manage customer records through effective filing systems
Conduct extensive research to resolve complex customer inquiries
Utilize skills in handling Inbound Outbound Calls to manage customer communications.

FAQs

What is the job title for this position?

The job title for this position is Customer Service Representative.

Where is the job location?

The job is located in Middlefield, Connecticut.

Is this position contract or permanent?

This role offers a contract to hire employment opportunity.

What are the main responsibilities of the Customer Service Representative?

The main responsibilities include handling incoming and outgoing business correspondence, managing phone calls, resolving customer inquiries, and maintaining customer records.

What qualifications are required for this role?

Applicants must have a strong background in customer service, proficiency in Microsoft Office Suites, experience in handling both inbound and outbound calls, and familiarity with CRM software.

Are there any specific skills required for this position?

Yes, excellent communication and interpersonal skills, strong problem-solving abilities, and the capability to work under pressure in a fast-paced environment are required.

What type of training does Robert Half provide?

Robert Half offers free online training to help job seekers stay on top of opportunities.

What benefits are available for contract/temporary professionals?

Benefits include medical, vision, dental, life and disability insurance, as well as eligibility to enroll in the company's 401(k) plan.

Who should apply for this position?

All applicants must be legally authorized to work in the United States and have a background in customer service.

Is there an emphasis on teamwork for this role?

Yes, the ability to work effectively both independently and as part of a team is important for this position.

Robert Half

Helping you find skilled candidates, in-demand jobs, and solutions you need to do your best work yet.

Human Resources

Industry

10,001+

Employees

1948

Founded Year

Mission & Purpose

Robert Half is a global staffing firm that specialises in placing skilled professionals in accounting, finance, technology, legal, creative, and administrative roles. Their ultimate mission is to connect talented individuals with leading companies, ensuring both businesses and employees achieve their full potential. The company's purpose is to provide personalised recruitment services, helping clients find the right talent and job seekers find fulfilling careers, all while maintaining a high standard of ethical practices and industry expertise.