Office Manager - Hazelton Place

Verve Senior Living

17d ago

Job
Full-time
Mid Level
People, HR & Administration
Accounting & Tax
Toronto

AI generated summary

You need a post-secondary accounting degree, 3 years’ experience, PC literacy, knowledge of Windows and MS Office, excellent English skills, and the ability to work independently.
You will manage resident files, process payments, oversee payroll, supervise reception staff, maintain office supplies, handle inquiries, and ensure compliance with policies and procedures.

Requirements

Graduate of a post secondary education program in accounting.
Three years’ relevant experience required.
PC literate with understanding of information systems concepts.
Working knowledge of Windows, MS Word, MS Excel.
Excellent written and verbal English skills.
Must be able to work independently.

Responsibilities

Participates in, and contributes to, the Verve Quality Improvement (VQI) program.
Establishes and maintains all residents’ files including the enrollment of the residents on DCare.
Sets up in DCare all miscellaneous charges and cash receipts, maintains recurring monthly charges and prepares monthly resident statements.
Performs duty of receptionist as required.
Receives and records regular weekly payments from hairdresser, bar account, visitor and staff meal tickets and makes appropriate deposit slips.
Maintains rental matrix updating on an ongoing basis with new residents, transfers, terminations, rental changes and recurring miscellaneous charges.
Prepares and maintains resident information for tax purposes.
Deposits all rental and miscellaneous cash and cheques on a regular basis and submits deposits to corporate office.
Promotes resident direct deposit and prepares a monthly summary for corporate office. Reviews the direct deposit forms on the anniversary of the resident, and obtains a new form should it be required.
Prepares and maintains rent increases as per policy, and calculates rent increase for each resident.
Prepares appropriate forms regarding rent control, and ensures three month notice is maintained.
Ensures residents receive yearly interest cheques on their security deposits.
Submits requests for reimbursement of resident refunds upon death/discharge of residents.
Responds to questions from residents and families to resolve any questions they may have regarding their monthly billing statements.
Reviews outstanding aged trial balance weekly, follows up on delinquent accounts and informs the general manager of any questionable accounts and those over 30 days.
Hires, orientates, schedules, supervises, conducts performance reviews and disciplines reception staff.
Defines duties, organizes workload and develops routines to ensure adequate coverage for day-to-day reception.
Plans, organizes, directs and supervises the activities of the department to provide a high level of service.
Establishes and monitors workflow, evaluates performance and productions and makes changes as necessary to improve the quality of service.
Chairs administration staff meetings, prepares and distributes minutes, and organizes in-services as required. Works with staff to develop department goals.
Participates in the weekend duty manager rotation as applicable.
Maintains current employee personnel files, and forwards employee information to payroll as required. Ensures the department managers accurately complete the employee information forms and submitted to corporate office by the required deadlines.
Inputs and submits bi-weekly payroll summary sheets to corporate office for payments of wages according to union contract or employee handbook.
Reviews bi-weekly payroll register received from corporate office to ensure employees have been set up and paid as per payroll summary sheets and employee change notices.
Receives and distributes employee pay stubs as per policy.
Deals with employee issues regarding incorrect earnings and deductions on a bi-weekly basis.
Enrols employees in the benefits and pension plans and sets up benefits in payroll.
Verifies employee benefits enrollment against monthly report sent by corporate office.
Responds to employee inquiries regarding benefits.
Submits all accounting information by the accounting deadlines.
Include in courier sent out on the first working day of the month final month end invoices and Compucare receivable package.
Faxes all accruals, inventories and food transfer sheets to corporate office by the third working day of the month.
Ensures all department managers are aware of all accounting deadlines and information is submitted in a timely manner.
Relates any changes in accounting policies to all department managers and follows up to ensure changes are being followed correctly.
Assists general manager in the interpretation of financial statements regarding revenues, payroll and expenses accounts.
Prepares any financial analysis when required by managers.
Assists in the preparation of the budgets.
Maintains and reconciles petty cash as required.
Supervises ordering of all office supplies within budgetary guidelines.
Approves, codes and forwards to corporate office all invoices relating to the administrative area.
Ensures that all office equipment including faxes, photocopiers, printers and computers are working correctly and corrective actions have been taken if there are any operating problems.
Types, photocopies and faxes confidential correspondence. Performs reception duties as required.
Promotes and maintains positive communication and relationship among staff, residents, families and the public.
Participates in committee meetings as required.
Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.
Complies with all corporate policies and procedures.
Completes all required mandatory training/education.
Performs other duties as assigned.

FAQs

What is the primary goal of the employees at Hazelton Place?

The primary goal of the employees at Hazelton Place is to help each person have a great day, every day, making a difference in the lives of older adults.

What educational background is required for the Office Manager position?

A graduate of a post-secondary education program in accounting is required for the Office Manager position.

How many years of relevant experience are needed for this role?

Three years of relevant experience are required for the Office Manager position.

What software skills are necessary for this job?

Candidates should have a working knowledge of Windows, MS Word, and MS Excel, along with being PC literate and having an understanding of information systems concepts.

Are there any supervisory responsibilities in this role?

Yes, the Office Manager will hire, orientate, schedule, supervise, conduct performance reviews, and discipline the reception staff.

Is participation in the Verve Quality Improvement program expected?

Yes, the Office Manager is expected to participate in and contribute to the Verve Quality Improvement (VQI) program.

How are the employee benefits handled in this role?

The Office Manager will enroll employees in the benefits and pension plans, set up benefits in payroll, and respond to employee inquiries regarding benefits.

Are employees required to comply with any safety regulations?

Yes, employees must comply with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and participate in in-services and fire drills.

What is the process for handling resident queries about billing statements?

The Office Manager responds to questions from residents and families to resolve any inquiries they may have regarding their monthly billing statements.

What kind of professional development is expected?

The Office Manager is required to complete all mandatory training and education as well as participate in committee meetings as necessary.

Verve Senior Living

Inspired Senior Living

Science & Healthcare

Industry

501-1000

Employees

1980

Founded Year

Mission & Purpose

Retirement living can be active, inspiring, and fulfilling. We know because we help make it a reality every day. Visit one of our retirement residences and see what living with Verve is all about. Retirement living can be inspired, and inspiring. Every day our residents prove that the historical definition of senior living can be reshaped and rethought. Aging doesn't mean that life should suddenly cease to be fulfilling or lived without spirit and vitality. We strive to create an environment where mind, body, and spirit can flourish means having programming, amenities, and staff that are second to none. With more than 30 communities all over Canada, we strive to continuously reinvent senior living.