Logo of Huzzle

Office Manager - Member Services - Dallas

image

Copart

20d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Dallas

AI generated summary

  • You must have empathy, call center management experience, computer proficiency, excellent communication and customer service skills, and be able to manage expenses and employees in a fast-paced environment. Bilingual skills a plus.
  • You will lead, train and motivate staff, ensure operations meet standards, oversee employee scheduling and performance, conduct reviews, handle service issues, and strive to meet goals.

Requirements

  • Must be able to show empathy in the work place
  • High School Degree (GED), some college preferred
  • Three (3) years call center management or equivalent experience
  • Ability to manage local or remote customer service employees
  • Computer Proficiency (MS Office Suite)
  • Excellent communication skills -- verbal and written
  • Excellent customer service skills
  • Ability to hire, train and develop employees
  • Typing at least 45 Words Per Minute
  • Basic 10 Key proficiency
  • Ability to multi task in a fast paced environment
  • Ability to manage expenses with basic accounting and inventory management skills
  • Ability to work in a fast paced environment
  • Managing multiple processes for employees
  • Conflict management skills
  • Valid Driver's license
  • Ability to travel as needed
  • Bilingual skill a plus

Responsibilities

  • Must be able to show empathy in the work place
  • Hire, train, develop and motivate staff members
  • Manage day to day operations of all positions managed
  • Ensure all internal or remote positions meet company standards
  • Ensure performance is within company standards
  • Provide direction to team regarding administrative duties and goals
  • Employee scheduling, time and attendance management
  • Ability to complete all job tasks for positions supervised
  • Lead team to meet or exceed department goals
  • Conduct performance reviews according to company schedules
  • Plan and lead meetings per company standards
  • Handle employee/customer service issues
  • Other duties as assigned

FAQs

What are the main responsibilities of the Office Manager - Member Services in Dallas?

The main responsibilities include leading the Call Center team to achieve customer service goals, ensuring Copart processes are implemented and followed, and facilitating a world class customer experience for customers.

Who does the Office Manager report to in this role?

The Office Manager reports to the Sr Manager of Customer Success or Call Center Manager.

What qualities should the Office Manager possess to be successful in this role?

The Office Manager should be an empathetic leader, have a thorough understanding of Copart practices, and be able to implement and maintain best practices that meet company policy, quality, and service expectations.

What units within Copart does the Office Manager oversee?

The Office Manager oversees the Member Services, Member License, or National Networks units within Copart.

How does the Office Manager ensure that customer service goals are achieved within the Call Center team?

The Office Manager leads their team by implementing and maintaining Copart best practices, and ensuring that company policy, quality, and service expectations are met to achieve customer service goals.

Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1982
Founded Year

Mission & Purpose

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).