FAQs
What is the main responsibility of the Officer, Customer Service Officer role?
The main responsibility is to ensure compliance with banking regulations, process various banking transactions, handle customer service requests, and address customer inquiries and grievances.
What qualifications are required for this position?
A graduate degree, preferably in Banking or Commerce, along with 2-4 years of banking experience is required.
What skills are essential for this role?
Excellent interpersonal and communication skills, the ability to build strong client relationships, responsibility, and knowledge of internal/external regulations are essential.
Is prior banking experience mandatory for this role?
Yes, 2-4 years of banking experience is mandatory for the Officer, Customer Service Officer position.
What types of transactions will I be processing?
You will be processing cash transactions, transfer transactions, cheque receipts, and requests for new account openings among other banking processes.
How does the bank support employee development?
The bank offers a dynamic environment that supports professional development and recognizes achievements along with a competitive salary and benefits package.
What kind of customer inquiries will I be expected to handle?
You will respond to customer inquiries regarding account balances, transaction details, statements, and fees/charges.
Are there opportunities for career advancement in this role?
Yes, there are opportunities for career advancement as the bank supports employee development and recognizes achievements.
What computer skills are necessary for this position?
Good computer knowledge is required, including familiarity with banking software and tools for processing transactions and managing customer inquiries.
What is the typical work environment for this role?
The work environment is dynamic, fast-paced, and focused on customer service within the banking sector.