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Ombuds Consultant

  • Job
    Full-time
    Senior Level
  • Government & Politics
    People, HR & Administration
  • Johannesburg
  • 10d left

AI generated summary

  • You must have an advanced degree in relevant fields, 5+ years in conflict resolution, strong skills in analysis, communication, training, outreach, and fluency in English and French.
  • You will provide confidential support, explore options for workplace concerns, offer mediation and training, develop outreach strategies, analyze cases, and collaborate with stakeholders for conflict resolution.

Requirements

  • Education: Advanced University degree in social sciences, law, administration, human resources or other relevant field, or First University degree with additional years of relevant work experience and/or training/courses in alternative dispute resolution or conflict management.
  • Experience: Minimum of 5 (five) years of relevant experience in the field of conflict resolution, preferably with previous experience as an organizational Ombudsperson with knowledge of the UN system.
  • Knowledge and Skills:
  • Conflict Resolution: Demonstrates professional competence in conflict resolution, seeking fair and equitable solutions to and prevention of employment-related problems. Demonstrates ability to respond to problems creatively and to mobilise, empower or enable other actors to respond where necessary.
  • Analysis: Is able to analyse a wide range of factors affecting conflict dynamics and to identify systemic issues (with regard to policies, procedures, practices, structure, culture or attitude) and to formulate clear recommendations for addressing those issues in order to facilitate change at the systemic level.
  • Communication: Is able to create a safe setting in which visitors feel comfortable in bringing forward issues or concerns, by demonstrating mature listening skills and the ability to establish rapport and gain trust and respect; speaks and writes clearly and effectively, tailors language, tone, style, and format to match the audience.
  • Training and development: Has experience in developing, designing and delivering training programs on various topics related to the field of conflict resolution.
  • Outreach and Stakeholder Management: Understands the importance of outreach and is able to deliver oral presentations to various audiences; is able to diplomatically handle sensitive information and cultivate productive relationships with target audience and stakeholders.
  • Languages: Fluency (level C) in English and French.

Responsibilities

  • Establish a new and independent regional presence of the WFP OBD to provide immediate and tailor-made support, responses and interventions in workplace related issues and conflicts throughout the region.
  • Provide a comprehensive range of ombuds services to WFP employees while safeguarding and maintaining the principles of Ombuds practice: confidentiality, impartiality, informality, and independence.
  • In confidential one-on-one meetings, explore with employees and managers their options for addressing their workplace concerns; provide coaching to address their issues autonomously and guide them to adequate sources of information.
  • When required and deemed appropriate, provide the following ombuds services: mediation, facilitation, shuttle diplomacy or other intervention. Strengthen the conflict resolution skills of WFP’s employees; conduct training on various topics related to conflict resolution and management as part of OBD’s global capacity building programme.
  • Develop a regional advocacy and outreach strategy to create awareness about the Ombuds services and the organization’s system of internal justice.
  • Manage relationships with stakeholders and related Ombuds offices in the Southern Africa region and collaborate to enhance the impact of services. Identify systemic issues, trends and patterns in the workplace, and provide early warning, upward feedback and recommendations, for action to senior managers including Regional and Country Directors, and stakeholders.
  • Maintain regular consultation with the Ombuds Office in HQ, provide input on existing and proposed policies and systemic issues.
  • Provide relevant input from the regional perspective into the Annual Report of the Office.
  • Incorporate gender and diversity perspectives in all areas of work. Increase accessibility to the Ombuds Services as part of the WFP system of internal justice by traveling regularly to the various offices and sub-offices in the region, and providing outreach, training and systemic feedback on location.
  • Analyse, follow up, and close cases in coordination with the case management system of the Office. Perform any other duties, as assigned.

FAQs

What is the deadline for applications for the Ombuds Consultant position?

The deadline for applications is 19 February 2025 at 23:59 GMT+02:00 (South Africa Standard Time, Johannesburg).

What type of contract is being offered for this position?

The position is a Regular Consultant contract (CST Level II).

Where is the duty station for the Ombuds Consultant role?

The duty station is outposted in the WFP Regional Bureau in Johannesburg, South Africa.

How long is the duration of the contract for the Ombuds Consultant?

The duration of the contract is 11 months, with the possibility of renewal.

What qualifications are required for this position?

Candidates need an advanced university degree in social sciences, law, administration, human resources, or a relevant field, or a first university degree with additional relevant work experience and/or training in alternative dispute resolution or conflict management.

How many years of experience are required for this role?

A minimum of five years of relevant experience in conflict resolution is required, preferably with experience as an organizational Ombudsperson within the UN system.

What languages are necessary for this position?

Fluency (level C) in both English and French is required.

What kind of services will the Ombuds Consultant provide?

The Ombuds Consultant will provide a comprehensive range of ombuds services, including mediation, facilitation, coaching, and training on conflict resolution.

Does WFP offer opportunities for personal and professional development?

Yes, WFP invests in the personal and professional development of its employees through training, accreditation, coaching, mentorship, and other programs.

What is the main mission of the World Food Programme (WFP)?

The main mission of WFP is to achieve Zero Hunger in our lifetimes by ensuring that no child goes to bed hungry and that the most vulnerable populations have access to nutritious food.

Is WFP committed to diversity and equal employment opportunities?

Yes, WFP celebrates and embraces diversity, is committed to equal employment opportunities for all employees, and encourages qualified candidates to apply regardless of their background.

Non-profit
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.