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Ombudsperson, Ombuds Office (OMB)

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FAO

1mo ago

Applications are closed

  • Job
    Full-time
    Expert Level
  • Government & Politics
    People, HR & Administration
  • Rome

Requirements

  • Advanced university degree in law, public administration, human resources, social sciences, or any related subject.
  • Ten years of relevant experience as an ombuds, mediator or corporate manager, or as a human resources manager involved in conflict resolution in an international environment.
  • A solid understanding of the nature of conflicts and methods of resolution and alternative conflict resolution.
  • Capacity to uphold the highest levels of integrity, discretion, professionalism, neutrality and confidentiality.
  • Excellent listening and problem-solving skills to gather information, analyze situations and assist in developing appropriate options and actions.
  • Strong networking and interpersonal skills for establishing connections and working effectively with individuals from diverse backgrounds and cultures.
  • A solid understanding of the nature of conflicts and methods of resolution is essential.
  • Effective communication skills, fairness, timeliness, and a strong sense of respect and empathy for individuals.
  • Working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of another official FAO language (Arabic, Chinese, French, Russian or Spanish).

Responsibilities

  • Act as a neutral interlocutor who explores with FAO employees their options and different avenues open to them to address and settle work-related grievances/conflicts, taking into account the interests, rights and obligations existing between the Organization and employees.
  • Provide confidential, impartial and independent advice and counsel to individual employees and teams to handle employment-related situations.
  • Assist all parties to informally resolve work-related issues or disputes through fact-finding, discussion or mediation, as appropriate, to prevent conflict escalation and promote fairness in the workplace. Assist employees alleging improper treatment and/or non-observance of their terms and conditions of employment.
  • Provide mediation and conciliation services for work-related conflicts, helping parties reach mutually acceptable solutions. Promoting a harmonious, safe and engaging workplace.
  • Provide training and raise awareness among employees about the importance of preventing and resolving conflicts/grievances at an early stage.
  • Support the development of conflict resolution competencies among all employees with a particular focus on supervisors and managers.
  • Identify the root cause of problems or conflicts, based on data analysis, research activities and ongoing interactions with staff and relevant stakeholders, and suggest changes in policies, procedures and practices for improvements.
  • Report to Core Leadership on trends observed and provide practical recommendations for systemic improvement and publish an annual report on its activities to be made available to FAO personnel.
  • Promote equality and non-discrimination in management processes and facilitate equal participation of employees in relevant work areas.
  • Provide inputs as required on policy issues where Ombudsperson’s expertise and role could be useful.
  • Travel to field offices as required to respond to conflicts or facilitate capacity building as a preventative measure.
  • Keep abreast of new developments and best practices in Ombuds services in order to ensure continual enhancement of FAO policies, programmes and awareness initiatives.
  • Participate in relevant United Nations (UN) and other international fora.
  • Perform other duties as required.

FAQs

What is the duration of the Ombudsperson position?

The Ombudsperson position is a fixed-term appointment for five years, with the possibility of renewal for one additional term.

What qualifications are required for the Ombudsperson role?

An advanced university degree in law, public administration, human resources, social sciences, or any related subject is required.

How many years of experience are necessary for this position?

Ten years of relevant experience as an ombuds, mediator, corporate manager, or human resources manager involved in conflict resolution in an international environment is necessary.

What languages must candidates be proficient in?

Candidates must have a working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of another official FAO language (Arabic, Chinese, French, Russian, or Spanish).

Where is the primary location of this job?

The primary location of the job is Rome, Italy, at the FAO headquarters.

What is the closing date for applications?

The closure date for applications is 10 February 2025, at 4:59 PM.

What are the responsibilities of the Ombudsperson?

Responsibilities include acting as a neutral interlocutor, providing confidential and impartial advice, mediating conflicts, supporting conflict resolution training, and suggesting policy improvements.

Are there any specific skills that are desirable for this position?

Yes, formal qualifications and/or certification in mediation, arbitration, and familiarity with international organizations or United Nations common system rules are desirable.

What are some of the benefits offered for this position?

Benefits include dependency allowances, rental subsidies, education grants for children, health insurance, and 30 working days of annual leave per year, among others.

How can candidates apply for the Ombudsperson position?

Candidates can apply by visiting the FAO recruitment website, completing their online profile, and submitting their application along with a letter of motivation.

Working for a sustainable world and secure #FutureofFood for all. Our actions are our future.

Non-profit
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

The Food and Agriculture Organization (FAO) is a specialised agency of the United Nations focused on achieving global food security and eradicating hunger. The organisation works with governments, institutions, and communities to improve agricultural productivity, promote sustainable farming practices, and ensure that everyone has access to sufficient, safe, and nutritious food. FAO's ultimate mission is to end hunger and malnutrition, contributing to a world where food systems are sustainable and resilient. Their purpose is to support global efforts in creating a better future by promoting sustainable development, reducing rural poverty, and ensuring food security for all.