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Omnichannel Operations Manager

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Sanofi

5d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Dubai

AI generated summary

  • You need 4+ years in omnichannel or digital marketing, project management experience, strong execution skills, analytical acumen, and the ability to thrive in multicultural, cross-functional teams.
  • You will oversee customer experience across channels, lead Omnichannel programs, drive change management, assess training needs, communicate strategies, and foster cross-functional collaboration.

Requirements

  • 4+ years leading Omnichannel, Customer Engagement or Digital Marketing operations, with a focus on transformational projects management.
  • Strong execution skills with proven delivery of outstanding results.
  • Project Management: experience leading transversal projects involving cross functional teams.
  • High persistence and resilience.
  • Omnichannel management experience and expertise, with existing omnichannel projects proficiency (e.g Turing, GenAI).
  • Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally.
  • Good analytical skills; Ability to prioritize; Financial acumen; Over achievement against set objectives; Ability to take quality and agile decisions.
  • Leads by example and walks the talk; Role models Play-To-Win principles and behaviors; Demonstrates a high level drive, passion and ambition for high performance; Challenges continuously the status quo; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.
  • Has experience of successfully to deliver high performance in multicultural environments and in a matrix organization; Works well in cross-functional teams.
  • Hands-on, execution and result orientation, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, ability to work on one’s own, continuous improvement, listening skills.

Responsibilities

  • Oversee the holistic local “orchestration”, maintaining a view of customers experience cross-GBU (digital and non-digital channels) to ensure a best-in-class customer experience.
  • Leading local deployment of Omnichannel transformation programs (Turing, GenAI, new platforms deployment, etc.)
  • Driving cross-BU change management for adoption of innovative / best-in-class practices and capabilities to maximize business impact and efficiency. Ensure effective communication, training, and adoption of changes across the organization in collaboration with Omnichannel BU Managers.
  • Assessment of skillset requirements and deployment of training modules & contents to local teams
  • Communicate go-to-market strategies, results, and key insights to leadership and cross-functional teams, fostering alignment and understanding, and enhancing data-driven actions.
  • Ensure local awareness and alignment with global tools, standards and processes related to omnichannel execution.
  • You will foster partnerships and close collaboration between local cross-functional teams (i.e. Marketing, Medical, Digital and Procurement) and with the other pillars of GTMC, and drive structured ways of working among teams to deliver best-in-class omnichannel experiences for our customers.
  • You will continuously work with GBU’s to deliver the value and insights expected from the Omnichannel Operations GTMC pillar as true partner in enabling business growth, establishing one single voice locally, prioritizing the needs of all businesses and the point of view of cross-functional teams.

FAQs

What is the location for the Omnichannel Operations Manager position?

The position is located in Dubai.

What percentage of travel is expected for this role?

0% of travel is expected for this role.

Is this a permanent position?

Yes, this is a permanent position.

What is the main focus of the Omnichannel Operations Manager role?

The main focus is to drive the execution of omnichannel transformation and capability building strategy in the local market.

What type of experience is required for this position?

A minimum of 4 years of leading Omnichannel, Customer Engagement, or Digital Marketing operations, with a focus on transformational project management is required.

What skills are essential for this role?

Essential skills include strong execution skills, project management experience, good analytical skills, financial acumen, and the ability to communicate effectively across functions.

What competencies are necessary for a successful Omnichannel Operations Manager?

Necessary competencies include leadership abilities, networking experience in multicultural environments, and strong time management skills.

Will the Omnichannel Operations Manager work with cross-functional teams?

Yes, the role requires collaboration with local cross-functional teams such as Marketing, Medical, Digital, and Procurement.

What is the desired attitude towards challenges in this role?

Candidates should demonstrate high persistence and resilience, and a willingness to challenge the status quo.

What is the emphasis on training and development in this role?

The role involves assessing skillset requirements and deploying training modules and content to local teams to ensure effective adoption of changes.

How does this role contribute to customer experiences?

The Manager is responsible for overseeing the holistic local “orchestration” to ensure best-in-class customer experiences across various channels.

What type of decision-making style is expected from the Omnichannel Operations Manager?

An agile decision-making style is expected, ensuring a customer-centric approach while balancing the needs of the business.

How does the Omnichannel Operations Manager align with global standards?

The Manager ensures local awareness and alignment with global tools, standards, and processes related to omnichannel execution.

What are the personal characteristics desirable for this role?

Desirable characteristics include being hands-on, result-oriented, creative, accountable, and possessing high persistence and resilience.

Science & Healthcare
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.