FAQs
What is the location for the Omnichannel Operations Manager position?
The position is located in Dubai.
What percentage of travel is expected for this role?
0% of travel is expected for this role.
Is this a permanent position?
Yes, this is a permanent position.
What is the main focus of the Omnichannel Operations Manager role?
The main focus is to drive the execution of omnichannel transformation and capability building strategy in the local market.
What type of experience is required for this position?
A minimum of 4 years of leading Omnichannel, Customer Engagement, or Digital Marketing operations, with a focus on transformational project management is required.
What skills are essential for this role?
Essential skills include strong execution skills, project management experience, good analytical skills, financial acumen, and the ability to communicate effectively across functions.
What competencies are necessary for a successful Omnichannel Operations Manager?
Necessary competencies include leadership abilities, networking experience in multicultural environments, and strong time management skills.
Will the Omnichannel Operations Manager work with cross-functional teams?
Yes, the role requires collaboration with local cross-functional teams such as Marketing, Medical, Digital, and Procurement.
What is the desired attitude towards challenges in this role?
Candidates should demonstrate high persistence and resilience, and a willingness to challenge the status quo.
What is the emphasis on training and development in this role?
The role involves assessing skillset requirements and deploying training modules and content to local teams to ensure effective adoption of changes.
How does this role contribute to customer experiences?
The Manager is responsible for overseeing the holistic local “orchestration” to ensure best-in-class customer experiences across various channels.
What type of decision-making style is expected from the Omnichannel Operations Manager?
An agile decision-making style is expected, ensuring a customer-centric approach while balancing the needs of the business.
How does the Omnichannel Operations Manager align with global standards?
The Manager ensures local awareness and alignment with global tools, standards, and processes related to omnichannel execution.
What are the personal characteristics desirable for this role?
Desirable characteristics include being hands-on, result-oriented, creative, accountable, and possessing high persistence and resilience.