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Onboarding Associate

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Actalent

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Tempe

AI generated summary

  • You need 2+ years in customer service, an associate degree or equivalent experience, strong communication skills, and the ability to prioritize and build partnerships while handling multiple tasks.
  • You will ensure a quality candidate experience, manage onboarding processes, handle pre-employment screenings, maintain documentation, and resolve issues to support timely onboarding and compliance.

Requirements

  • 2 + years' experience in a customer service related position
  • Associates degree or two years of applicable experience in customer service
  • BA/BS degree in Human Resources, Business, and Accounting preferred
  • Natural team player
  • Confidential and diplomatic
  • Self-starter/initiator
  • Critical thinker
  • Seeks growth and self-improvement
  • Flexible
  • Resilient/composed
  • Self-aware
  • Ability to prioritize, organize, problem solve and meet deadlines and goals
  • Ability to communicate effectively and provide follow up
  • Ability to build strong partnerships with all internal customers, both in their own office and from a distance
  • Understanding how information impacts the operating company and how data will be used to support operating company decisions
  • Action and detail oriented; able to prioritize while handling multiple tasks

Responsibilities

  • Provide world class customer service in every interaction to ensure a quality candidate experience Receive and review onboarding trigger (New hire Employee Status Forms and/or other forms)
  • Effectively leverage technology to manage all pre-employment screening requirements and communicate with local field office Business Support Associate as needed to proceed with talent onboarding process.
  • Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
  • Enter and manage background, drug testing and medical screening process for contractors
  • Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner
  • Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
  • Provide pre-employment documents and screen requirements to the consultant for review and signature
  • Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
  • Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
  • Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
  • Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until consultant is cleared to start
  • Ensure accurate and timely entry of new hire data, onboarding process updates, and all other required documentation within the onboarding and compliance process
  • Document all candidate/contractor touchpoints and communicate updates in a timely manner
  • Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness

FAQs

What are the working hours for the Onboarding Associate position?

The working hours are Monday to Friday from 8:00 AM to 5:00 PM.

Is the Onboarding Associate position full-time or part-time?

The position is full-time.

What is the salary for the Onboarding Associate role?

The hourly rate is $21.63 per hour, which equates to an annual salary of $45,000.

Are there any bonuses associated with this role?

Yes, there is a bonus potential of $333 monthly, with an opportunity to earn up to $4,000 annually.

What employee benefits are offered for this position?

Benefits include medical, dental, vision, prescription coverage, 401(k), PTO (20 days plus 6 holidays), profit sharing, and more.

What type of onboarding support will the Onboarding Associate provide?

The Onboarding Associate is responsible for post-offer screening support, onboarding, and off-boarding support for contract employees, clients, and alternative delivery teams.

What qualifications are required for the Onboarding Associate position?

Candidates should have 2+ years of experience in a customer service-related position and preferably hold an Associate’s degree or a BA/BS degree in Human Resources, Business, or Accounting.

How many days are required in the office versus remote work?

The hybrid schedule includes 4 days in the office and 1 day remote.

What skills are necessary for success in the Onboarding Associate role?

Key skills include the ability to prioritize and organize tasks, effective communication, teamwork, problem-solving, and maintaining confidentiality.

What personal attributes are preferred for candidates applying for this role?

Ideal candidates are natural team players, self-starters, critical thinkers, and flexible, with a focus on growth and self-improvement.

Does Actalent offer opportunities for diversity and inclusion?

Yes, Actalent promotes diversity and inclusivity through various employee resource groups and partnerships with national organizations.

Is prior experience in human resources required for the Onboarding Associate role?

While prior experience in human resources is preferred, the role primarily requires experience in customer service.

Where is the Onboarding Associate position located?

The position is located at the Actalent Corporate office in Tempe, AZ.

How does Actalent support employee growth and development?

Actalent fosters a culture of professional and personal growth, encouraging team members to bring their best selves to work and lead by example.

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.