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OneCRM Training Manager (f/m/div.)

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Bosch

2mo ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Education & Teaching
  • Wetzlar
  • Quick Apply

AI generated summary

  • You should have a completed degree, CRM training experience (preferably MS Dyn365), strong communication skills, and be fluent in German and English. Leadership in global training is essential.
  • You will design and manage a global OneCRM training program, collaborate on content, update materials, evaluate effectiveness, and lead training networks for consistent delivery.

Requirements

  • Education: completed university degree preferably in Education, Business, or a related field; Master's Degree preferred
  • Experience and Knowledge: several years of experience in a training role, with some years of experience specifically in CRM software training; extensive knowledge of CRM systems, preferably with experience in MS Dyn365: demonstrated experience in managing and leading global training programs, coordinating with various stakeholders; proven track record of designing and implementing effective 'Train the Trainer' programs; experience with diverse training methods, including on-site, web-based, and bite-sized learning initiatives
  • Personality and Working Practice: excellent communication and presentation skills, with the ability to distill complex concepts into easily understood content; capable of working in a dynamic, fast-paced environment, managing multiple priorities simultaneously
  • Languages: very good in German and English, both written and spoken

Responsibilities

  • Design, implement, and manage a versatile global OneCRM training program that leverages various training methods such as on-site training, web-based training, bite-sized learning nuggets, and regular tips and tricks updates.
  • Collaborate with Global Process Owners and CRM Product owners in an agile setup to develop accurate and engaging content for training modules.
  • Establish and maintain a robust 'Train the Trainer' program, ensuring local trainers are adequately prepared to deliver on-site training.
  • Continuously update training material to accommodate frequent new feature releases, ensuring users are up-to-date with the latest OneCRM functionality.
  • Develop and implement methods to measure the effectiveness of the training program, taking feedback into account to facilitate continuous improvement.
  • Lead and coach global and local training networks, ensuring consistency in training delivery across different regions and cultures.

FAQs

What is the primary responsibility of the OneCRM Training Manager?

The primary responsibility is to lead the development and execution of a comprehensive global OneCRM training program, utilizing various training methods and collaborating with stakeholders to create engaging content.

What qualifications are required for this position?

A completed university degree, preferably in Education, Business, or a related field, is required; a Master's Degree is preferred. The ideal candidate should also have several years of experience in training, particularly in CRM software.

Are there specific technical skills or knowledge required?

Yes, extensive knowledge of CRM systems, preferably with experience in MS Dyn365, is necessary, along with demonstrated experience in managing global training programs and implementing effective 'Train the Trainer' initiatives.

What languages are necessary for this role?

Very good proficiency in both German and English, both written and spoken, is required.

How does Bosch approach diversity and inclusion in its hiring process?

Bosch firmly anchors diversity and inclusion in its corporate culture and welcomes applications from individuals regardless of gender, age, disability, religion, ethnic origin, or sexual identity.

Is there a support system for applicants?

Yes, applicants can contact Lena Merte from Human Resources for support during the application process.

What types of training methods will the OneCRM Training Manager use?

The Training Manager will design and implement various training methods, including on-site training, web-based training, bite-sized learning nuggets, and regular tips and tricks updates.

Will the Training Manager be responsible for any measurements of training effectiveness?

Yes, the role includes developing methods to measure the effectiveness of the training program and incorporating feedback for continuous improvement.

Is experience in instructional design important for this role?

Yes, extensive experience in instructional design is important, as the role involves creating engaging training content and learning formats.

Are flexible working models offered for this position?

Yes, Bosch offers flexible working models, including various part-time options, mobile working, and job sharing.

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Bosch

Engineering & Construction
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

The Bosch Group is a leading global supplier of technology and services. It employs roughly 421,300 associates worldwide (as of December 31, 2022). The company generated sales of 88.2 billion euros in 2022. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 136 locations across the globe, Bosch employs some 85,500 associates in research and development, of which nearly 44,000 are software engineers.