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Online Team Leader

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Morrisons

Oct 29

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Sheffield

Requirements

  • Ability to build and maintain effective relationships
  • Experience in developing and leading teams, coaching to build competence and confidence for high performance
  • Strong operational and technical knowledge of the Online department
  • Able to effectively plan, organise and manage own and direct reports workload
  • Able to work to strict deadlines

Responsibilities

  • Create a team that delivers outstanding, friendly and helpful service to all our customers
  • Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
  • Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
  • Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions
  • Ensure all policies, procedures and legal obligations are followed as specified by the company
  • Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions

FAQs

What are the main responsibilities of the Online Team Leader?

The main responsibilities include leading the in-store Online team, ensuring outstanding customer service, fostering a supportive team culture, analyzing departmental data for improvements, ensuring compliance with policies and procedures, and overseeing the timely picking, dispatching, and delivery of orders.

What qualifications are needed for this position?

The ideal candidate should have experience in developing and leading teams, strong operational knowledge of the Online department, the ability to build effective relationships, and skills in planning and managing workloads.

Is there an opportunity for career progression?

Yes, there are career progression and development opportunities available within the company.

What benefits do employees receive?

Employees receive flexible shift patterns, six weeks of holiday, discounts in supermarkets, subsidized in-store cafe options, pension and life assurance, healthcare benefits, and access to Morrisons MyPerks among other family-friendly policies.

How do I apply for the Online Team Leader position?

To apply, simply click the "apply" button on the job listing, which only takes a couple of minutes.

Is this role suitable for individuals with prior customer service experience?

Yes, this role is suitable for great customer assistants looking for the next step in their careers along with those who have natural leadership abilities.

Are there specific training opportunities provided for new hires?

Yes, there are training opportunities available to help you build competence and confidence for high performance in your role.

What is the company's stance on inclusivity in recruitment?

Morrisons is committed to fair and accessible recruitment processes, offering support for online applications and interview adjustments if necessary.

What age must I be to apply for this position?

Applicants must be over the school leaver’s age to apply for the position.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health