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Online Team Leader

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Morrisons

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You must build relationships, lead and coach teams, possess online operational knowledge, manage workloads, and meet strict deadlines.
  • You will lead a team to ensure excellent customer service, foster a supportive culture, analyze data for process improvement, and manage order fulfillment efficiently while adhering to policies.

Requirements

  • Ability to build and maintain effective relationships
  • Experience in developing and leading teams, coaching to build competence and confidence for high performance
  • Strong operational and technical knowledge of the Online department
  • Able to effectively plan, organise and manage own and direct reports workload
  • Able to work to strict deadlines

Responsibilities

  • Create a team that delivers outstanding, friendly and helpful service to all our customers
  • Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
  • Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
  • Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions
  • Ensure all policies, procedures and legal obligations are followed as specified by the company
  • Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions

FAQs

What is the role of an Online Team Leader?

The Online Team Leader is responsible for leading the in-store Online team, delivering outstanding customer service, creating an engaging department environment, building a performance-driven culture, analyzing department data, and ensuring compliance with company policies and legal obligations.

What qualifications or experience do I need to apply for this position?

You should have the ability to build and maintain effective relationships, experience in developing and leading teams, strong operational and technical knowledge of the Online department, and the ability to plan, organize, and manage workloads.

What kind of working hours can I expect?

The position offers fully flexible shift patterns to accommodate various schedules.

Is there a discount available for employees?

Yes, employees enjoy a 15% discount in supermarkets and convenience stores from the day they join, along with an additional 10% discount card for a friend or family member.

What benefits are offered to employees in this role?

Employees receive six weeks of holiday (including bank holidays), subsidized in-store cafe access, healthcare and well-being benefits, competitive pension and life assurance, and numerous perks such as discounts at high street shops, cinemas, and gyms.

What is the company culture like at Morrisons?

Morrisons fosters a culture focused on teamwork, customer service, and development opportunities, encouraging employees to contribute ideas for improvement and celebrating achievements.

How does the recruitment process work?

Interested candidates can apply online, and the recruitment team will contact them via email or phone. Additional support is available for those requiring assistance during the application process or interview stage.

Are there opportunities for career progression?

Yes, Morrisons offers career progression and development opportunities for employees looking to advance their careers within the company.

Do I need to meet a specific age requirement to apply for this role?

Yes, applicants must be over the school leaver’s age to be eligible for this position.

Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health