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OnSite Specialist - San Antonio, TX

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Stryker

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • San Antonio

AI generated summary

  • You need an Associate’s Degree, SPD experience, IAHCSMM CRCST certification, operating room knowledge, computer skills, and strong communication abilities. Must lift 50lbs and have excellent problem-solving skills.
  • You will manage customer requests, handle equipment returns, maintain surgical instruments, support O.R. staff, and ensure compliance with safety protocols while providing on-call services as needed.

Requirements

  • Associate’s Degree or equivalent certifications required, Bachelor’s Degree Preferred.
  • SPD experience highly preferred. IAHCSMM certification ideal or IAHCSMM CRCST Certification within 6 months of start date and on time yearly renewal.
  • Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques highly preferred.
  • Experience and demonstrated success working on a team highly preferred.
  • Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
  • Ability to remain standing and/or walking for an extended period of time.
  • Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
  • Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.
  • Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
  • Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
  • Excellent analytical skills.
  • Exceptional interpersonal and communication skills.
  • Excellent problem-solving skills.

Responsibilities

  • Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. Manage and care for Customer’s equipment within the Sterile Processing Department (SPD) and Operating Room support. Perform the cleaning, maintenance, and assembly of reusable surgical instrumentation and equipment. Ensure surgeon’s equipment is clean, sterile, functioning properly, and ready for the next case. Perform job functions while adhering to all industry and facility-specific standards and safety protocols. Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care. Provides clinical surgical support by managing all relevant equipment. Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. Maintains knowledge base of equipment and disposable products through Stryker education training programs. Provide physicians and OR personnel with information on new and current products. Accurately records and reports all surgical procedure information. Adheres to all Stryker and medical facility policies, standards and procedures. Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment. The ability to provide on-call services, as required, by the medical facility.

FAQs

What makes Stryker an attractive employer?

Stryker is recognized for its award-winning culture and offers a total rewards package that includes bonuses, healthcare benefits, retirement programs, wellness initiatives, and various social and recreational activities.

What are the essential functions of the OnSite Specialist position?

The essential functions include managing and caring for customer equipment in the Sterile Processing Department and Operating Room, performing cleaning and maintenance of surgical instruments, providing clinical support, troubleshooting equipment issues, and ensuring compliance with industry standards.

What qualifications are required for the OnSite Specialist role?

An Associate’s Degree or equivalent certifications are required, with a Bachelor’s Degree preferred. SPD experience is highly preferred, along with IAHCSMM certification ideally obtained within six months of starting.

Is experience in the Operating Room necessary for this position?

Yes, Operating Room experience and knowledge of anatomy, surgical procedures, and techniques are highly preferred for this position.

What skills are necessary for this job?

Candidates should have basic computer skills, strong verbal and written communication abilities, excellent time management, problem-solving skills, and the capacity to analyze and resolve issues effectively.

What are the physical requirements for the OnSite Specialist position?

The role requires the ability to exert up to 50 lbs of force occasionally, maintain standing or walking for extended periods, and have near visual acuity, mobility, bending, and finger dexterity.

Does Stryker provide any ongoing education or training for employees?

Yes, Stryker maintains a knowledge base of equipment and disposable products and provides education training programs for employees.

Are there health benefits offered with this position?

Yes, health benefits include medical and prescription drug insurance, dental and vision insurance, critical illness insurance, and a wellbeing program, among others.

Is there a need for any certifications upon hire?

Yes, IAHCSMM CRCST Certification is ideal within 6 months of the start date and must be renewed yearly.

Will I be required to work on a team in this role?

Experience and demonstrated success working on a team is highly preferred, as collaboration is essential when working with surgeons and O.R. personnel.

What should I expect regarding the surgical procedure information recording?

You will need to accurately record and report all surgical procedure information as part of your job responsibilities.

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Stryker

Together with our customers, we are driven to make healthcare better. #WeAreStryker

Manufacturing & Electronics
Industry
10,001+
Employees
1941
Founded Year

Mission & Purpose

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com and careers.stryker.com. PRODUCTS: ● Reconstructive ● MedSurg ● Neurotechnology & Spine FACTS: ● 2022 Sales: $18.4 billion ● Industry : Medical Instruments & Supplies ● Employees: 51,000+ globally ● 40 Years of Sales Growth leading up to 2020 ● 44+ Manufacturing and R&D Locations Worldwide ● $1.45 billion spend on research and development in 2022 ● 12,000+ patents owned globally in 2022 ● Products Sold in Over 75 Countries ● Fortune 500 Company ● 6 consecutive years as one of Fortune's World's Best Workplaces