FAQs
What are the primary responsibilities of the Operating Partner (General Manager)?
The primary responsibilities include overseeing all aspects of restaurant operations, ensuring excellent guest service, managing staffing, controlling day-to-day operations including profit and loss, developing annual operating budgets, and ensuring compliance with company policies and laws.
What qualifications are required for this position?
A Bachelor’s Degree or an equivalent combination of education and experience is required, along with a minimum of 3 years of experience as a salaried manager in a full-service, casual dining environment.
Is experience with alcohol serving facilities important for this role?
Yes, experience with full-service alcohol serving facilities is desirable.
What kind of leadership skills are expected from the Operating Partner?
Demonstrated leadership skills including coaching, directing, and motivating a team are expected.
What is the work environment like at the restaurant?
The work environment is focused on maintaining a warm, fun, friendly, and hospitable atmosphere while upholding high standards of cleanliness, food quality, and guest satisfaction.
How does the Operating Partner contribute to financial management?
The Operating Partner is responsible for all financial administrative duties, ensuring accurate and timely invoicing and reporting, as well as monitoring daily P&L and expense goals.
Will the Operating Partner be involved in staff recruitment and training?
Yes, the Operating Partner will directly impact interviewing, hiring, and training employees, as well as planning and directing their work and managing performance.
Is there a focus on maximizing sales in this role?
Yes, the Operating Partner is responsible for maximizing table turnover, sales per guest, and sales per hour, as well as promoting suggestive selling techniques.
What type of management style is preferred for this position?
A management style that emphasizes leadership, motivation, and maintaining high standards of service and cleanliness is preferred.
Are there specific financial goals the Operating Partner needs to achieve?
Yes, the Operating Partner must meet the restaurant's P&L and expense goals while also preparing quarterly sales projections for supervisory approval.