Logo of Huzzle

Operational Risk Senior Manager



19d ago

  • Job
    Senior & Expert Level
  • Business, Operations & Strategy
  • $103.9K - $155.9K
  • Jacksonville

AI generated summary

  • You need 6-10 years of Operational Risk experience, expertise in credit and market risk, Internal Audit or Financial Control background, and strong skills in Fraud Awareness and Legal Compliance. Excellent communication essential. Bachelor's degree required, Master's preferred.
  • You will oversee operational risk policies, assess risks, establish controls, maintain compliance, develop metrics, collaborate with stakeholders, and manage teams to minimize losses and promote efficiency within Citi.


  • 6-10 years experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.
  • Experience in Internal Audit or Financial Control would be desirable.
  • Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance, specifically
  • Management of a global operations and a complex environment that includes global teams.
  • Excellent communication skills – verbal & written
  • Education:
  • Bachelor’s/University degree, Master’s degree preferred


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include (not limited to) technology operational risk, risk for example.
  • Establishes and maintains a robust control environment and culture within the Citi businesses worldwide.
  • Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate polices, procedures, laws and regulatory requirements.
  • Assists in assessing current status of all regulation related controls
  • Recommends control enhancements as needed
  • Identifies best practices to be shared with global Citi businesses
  • Develops and maintains tracking metrics for management reporting and escalation
  • Establishes a rapport with Business Managers, Compliance, Internal Audit and Legal.
  • Develops a broad and detailed understanding of the organization’s landscape, culture and technology.
  • Understands the various businesses and the applicable regulations which govern
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


What are the main responsibilities of an Operational Risk Senior Manager?

The main responsibilities of an Operational Risk Senior Manager include establishing and overseeing operational risk policies, assessing risks, driving actions to address root causes of operational losses, maintaining a robust control environment, assisting in achieving strategic objectives, assessing regulation related controls, developing tracking metrics, and acting as a subject matter expert to senior stakeholders.

What qualifications are required for the role of Operational Risk Senior Manager?

The qualifications required for an Operational Risk Senior Manager include 6-10 years of experience in operational risk, expertise in other risk and control disciplines such as credit and market risk, experience in Internal Audit or Financial Control, familiarity with fraud awareness and risk management, legal and regulatory compliance, and experience managing global operations and teams.

What level of education is necessary for the position of Operational Risk Senior Manager?

The ideal candidate for an Operational Risk Senior Manager position should have a Bachelor's or University degree, with a Master's degree being preferred.

What skills are important for an Operational Risk Senior Manager?

Important skills for an Operational Risk Senior Manager include excellent communication skills, both verbal and written, the ability to manage teams effectively, a strong understanding of operational risk and controls, and the capability to assess risk and make sound business decisions while safeguarding the firm's reputation and assets.

Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.


  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.