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Operational System Analyst

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Chubb

15d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
  • Madrid

AI generated summary

  • You need advanced English, experience with senior stakeholders, strong EQ, problem-solving skills, MS Excel expertise, and the ability to simplify complexities in a matrixed environment.
  • You will lead EMEA migration efforts, plan activities, develop checklists, oversee testing, track issues, coordinate training, and ensure smooth transition and governance of operational processes.

Requirements

  • - Coordination and execution of migration of legacy CRM systems
  • - Advance level English (C1/C2)
  • - Empathy and passion for getting high quality results
  • - Proven track record of working with senior stakeholders in a regional role
  • - Ability to simplify complexities & communicate issues / opportunities to all levels of management
  • - Ability to collaborate across countries and functions to achieve outcomes / results
  • - Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done
  • - Problem solving mindset and project skillset
  • - Strong experience in the use of MS Excel
  • - Ability to work in complex, matrixed environment
  • - Strong understanding of core operational technologies

Responsibilities

  • Act as the regional lead from operations to drive the migration within EMEA (18 countries on the system)
  • Partner with key members of the program team, technical delivery partners and the business to meticulously plan the business and technical migration activities.
  • Build the detailed migration checklist in conjunction with the operational stakeholders and IT team to ensure there are the right quality gateways and decision-making points mapped in the integrated plan.
  • Providing ongoing thought leadership and continually challenging operational processes and systems to ensure these are customer focused and efficient with the underlaying principle of ‘once-and-done’.
  • Implement and provide regional governance for operational migration guidelines where appropriate
  • Initiate and oversee implementation of policies and procedures
  • Work alongside operational teams to develop test plans
  • Partner with operations team to complete UAT testing
  • Track and report any bugs and issues. Assess impact on the actual migration.
  • Closely work with the IT team to develop detailed roll back scenario’s and plans in case of serious failure/s during the migration.
  • Ensure that go-live support arrangements are planned and coordinated leading and support the transition into hypercare.
  • Work with local operations teams to ensure any training on the target system is delivered.
  • Coordination and execution of migration of legacy CRM systems

FAQs

What is the duration of the employment contract for the Operational Systems Analyst position?

The position is a fixed-term contract lasting until the end of 2025 (16 months FTC).

Where is the position located?

The Operational Systems Analyst position is located in our Madrid office.

What specific CRM systems will be involved in this migration project?

The migration will involve moving from the current CRM system, System6, to the target system, Catalyst.

What are the key responsibilities of the Operational Systems Analyst?

Key responsibilities include acting as the regional lead for migration, driving and implementing best practices, executing migration activities, developing rollback scenarios, coordinating go-live support, and ensuring training is delivered to local operations teams.

Is prior experience with legacy CRM system migration necessary?

Yes, experience working with CRM systems and particularly in the migration of legacy systems is required for this role.

What skills are needed for this position?

Required skills include strong experience using MS Excel, problem-solving abilities, the capability to collaborate across countries and functions, strong emotional intelligence, and an understanding of core operational technologies.

Will there be training provided for the new system?

Yes, part of the role involves working with local operations teams to ensure training on the target system is delivered.

What benefits does Chubb offer for this position?

Benefits include 30+ days of vacation, a fixed-term contract until the end of 2025, remote work options, private medical insurance, life and accident insurance, meal allowance, pension plan, stock purchase plan, and a flexible compensation scheme, among others.

What kind of work environment can I expect at Chubb?

Chubb fosters a collaborative and supportive working environment, emphasizing integrity, client focus, respect, excellence, and teamwork.

Do I need to be legally authorized to work in Spain to apply?

Yes, applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Are there any specific language requirements for this role?

Yes, an advanced level of English (C1/C2) is required for this position.

Chubb

The world's largest publicly traded property and casualty insurance company

Finance
Industry
10,001+
Employees
1882
Founded Year

Mission & Purpose

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide.