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Operations Associate

💼 Graduate Job


🤑 £28K - £31K

AI generated summary

  • You are a customer-focused, problem-solving, detail-oriented, organized, and proactive team player with exceptional communication skills. Passionate about improving processes and delivering exceptional experiences to customers.
  • You will ensure smooth day to day operations, champion customer feedback, work with other teams, and help build new operational functions.

Graduate Job

Business, Operations & StrategyLondon


  • We're looking for an Operations Associate to help us deliver a world-class experience for our customers.


  • Be part of the team that powers our business, making things happen for our customers and working on projects to make us more operationally efficient.
  • Work directly with our customers - answering their questions, troubleshooting and solving problems, and helping them navigate the complex world of insurance. You can expect to spend around half of your working time assisting customers via phone, chat and email.
  • Ensure our key operational processes are executed effectively and accurately, and use your first-hand experience to make those processes more efficient and scalable.
  • Identify opportunities to make us better at what we do, and shape those ideas by collaborating with our Ops, Product, Engineering, and Insurance teams.
  • Deliver initiatives to help improve and scale our operations function, working closely with senior members of Operations to shape and execute projects or functional goals.
  • Be the voice of the customer in cross-functional projects, for example, launching a new product.
  • You've read this far! Here's what we’re looking for from you:
  • We are changing a huge financial industry - you are excited about being a part of this big challenge (even if you know nothing about Insurance right now!)
  • Exceptional written and verbal communication skills to support our customers and collaborate with teams across the business.
  • You’re energised by problems of all shapes and sizes, and see them as an opportunity to make something better.
  • A high level of attention-to-detail, and you’re very organised. You’re comfortable multitasking to deadlines, and managing a varied to-do list.
  • You like to make things happen. You’re not afraid to roll up your sleeves to get stuff done!
  • You’re an idea generator, and love thinking about how something can be better.
  • Above all, you’ll care passionately about delivering an exceptional experience to our customers.

Area of Responsibilities

Business, Operations & Strategy


  • Our operations team is the engine powering Urban Jungle, helping us grow efficiently so as many people as possible can benefit from our products. In Ops, we’re building a strong foundation that allows Urban Jungle to scale fast - we do that by tackling problems, generating ideas, and getting stuff done. We work closely with our customers and other teams across Urban Jungle to keep customer experience the ‘North Star’ of our decision making.
  • As an Operations Associate, you will be in a uniquely varied role within the business - talking directly to our customers, ensuring the day to day operations of Urban Jungle run smoothly, and working closely with other teams around the business.
  • We put the customer at the heart of everything we do, so we’ll look to you to continually champion customer feedback within the business. You’ll also help us build new operational functions and tackle exciting challenges - for example helping us build our own world-class claims operations.


Work type

Full time

Work mode





28000 - 31000 GBP