Logo of Huzzle

Home

Matches

Explore

Manage

Operations Associate Lisbon - (Lisboa)

image

GuestReady

10d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Hospitality & Retail
    Business, Operations & Strategy
  • Lisbon

AI generated summary

  • You must have a relevant degree, weekend availability, fluency in Portuguese and English, strong analytical skills, be self-driven, and have a passion for startups. A driver’s license is preferred.
  • You will assist with operations, communicate with guests, solve problems efficiently, train staff, ensure smooth check-ins/outs, maintain records, collect feedback, and coordinate with maintenance.

Requirements

  • Bachelor’s degree; Business/Tourism/Logistics majors preferred
  • Available to work on weekends
  • Fluent in writing / speaking in Portuguese and English - mandatory
  • Strong analytical skills, identify gaps/opportunities
  • A people person
  • Entrepreneurial, flexible, self-driven, self-motivated, proactive - a hustler!
  • Fast learner and willingness to go the extra mile
  • Passion for start-up and operation is a plus
  • Driver’s License preferred
  • Full-time availability

Responsibilities

  • Assist the Operations Manager with day to day operations and quality control
  • Communicate offline and online with guests
  • Solving problems in the most efficient way, taking into account cost and making sure guests are happy
  • Help to train staff and have the opportunity to performance manage freelance staff
  • Ensure that all check ins, check outs and cleanings are handled smoothly without unnecessary delay or discomfort to any guest
  • Maintain up-to date information on arrivals, departures and apartment condition
  • Organize and keep the back office information up-to-date
  • Collect Guest feedback after guest departure along with positives and negatives during their stay
  • Routinely following up with the maintenance team on any repairs needed during the time between check-outs and check-ins

FAQs

What type of company is GuestReady?

GuestReady is a global short-term and vacation-rental management company that provides professional services to real estate investors, hosts, and guests in multiple cities worldwide.

What is the job title for this position?

The job title is Operations Associate.

Where is this position located?

This position is located in Lisbon, Portugal.

What are the main responsibilities of the Operations Associate?

The main responsibilities include assisting the Operations Manager, communicating with guests, solving problems, training staff, ensuring smooth check-ins and check-outs, maintaining information on arrivals and departures, organizing back office information, collecting guest feedback, and following up on maintenance repairs.

What are the required qualifications for this role?

A Bachelor’s degree is required, preferably in Business, Tourism, or Logistics. Fluency in Portuguese and English is mandatory, along with strong analytical skills and a proactive attitude.

Is weekend availability necessary for this role?

Yes, candidates must be available to work on weekends.

What kind of work environment does GuestReady offer?

GuestReady offers a dynamic work environment with flat hierarchies, which encourages individual ideas and growth through challenging and diverse tasks.

What opportunities are available for growth within the company?

The position offers a ground-floor opportunity to help build a funded startup and promotes personal and professional growth by tackling challenging tasks.

Is a driver's license required for the position?

A driver's license is preferred but not mandatory.

What skills are important for the Operations Associate position?

Important skills include strong analytical abilities, effective communication, problem-solving, being a people person, and having an entrepreneurial and proactive mindset.

What does GuestReady provide in terms of team support?

GuestReady provides a team of experienced entrepreneurs who have successfully built companies before, offering guidance and mentorship.

GuestReady

Making short stays a better experience for everyone, everywhere. #EmbraceYourPlace

Travel & Leisure
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

GuestReady is a property management company that provides services for short-term rentals, helping homeowners and investors maximise their rental income. They manage everything from property listing and guest communication to cleaning, maintenance, and more, across platforms like Airbnb. GuestReady's ultimate mission is to deliver hassle-free property management, allowing property owners to enjoy increased income with minimal effort. Their purpose is to offer exceptional service to both property owners and guests by leveraging technology and local expertise to create seamless and memorable experiences.