FAQs
What is the primary responsibility of an Operations Associate in the VKYC team?
The primary responsibility of an Operations Associate in the VKYC team is to complete video KYC for customers and continuously seek ways to improve their experience.
What qualifications are required for this role?
A graduation degree (10+2+3) is mandatory along with 0 - 1 years of work experience in a customer-facing role.
Are there any language requirements for this position?
Yes, candidates should be able to speak in English and Hindi, and multilingual skills in South Indian languages are preferred.
What are the key skills expected from an ideal candidate?
The ideal candidate should have excellent written and verbal communication skills, strong customer orientation, adaptability, and the ability to multitask, prioritize, and manage time effectively.
Is experience in customer service necessary for this position?
While prior experience is not mandatory, 0 - 1 years of work experience in a customer-facing role is preferred.
How does PhonePe support employee well-being?
PhonePe offers a range of employee benefits including medical insurance, wellness programs, and various parental support initiatives.
What does the work environment at PhonePe look like?
The work environment at PhonePe thrives on creativity, collaboration, and the opportunity to take on roles beyond a defined job description.
Are there any specific productivity goals for this role?
Yes, the role requires meeting hourly and daily productivity goals.
Does PhonePe provide opportunities for professional development?
Yes, PhonePe offers higher education assistance as part of its employee benefits.
What is expected from associates during customer interactions?
Associates are expected to act with integrity, think customer-first in every interaction, and build customer trust through their engagement.