You must have excellent communication skills, adaptability, customer orientation, teamwork, and multitasking abilities. Graduation is mandatory, with 0-1 years of customer-facing experience preferred.

You will handle video calls, follow process guidelines, build customer trust, meet productivity goals, utilize resources for resolutions, and suggest process improvements.

Customer Relations

India

Bangalore

PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user

Technology

PhonePe

<div>
 <div>
  <p><b>About PhonePe Group:</b></p>
  <p>PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.</p>
  <p><b> Culture</b></p>
  <p>At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!</p>
 </div>
 <p></p>
 <p><b>JOB DESCRIPTION</b></p>
 <div>
  <div>
   <div>
    <div>
     <p>Role: Advisor</p>
    </div>
    <div>
     <br>
     <p>Title: Operations Associate, VKYC</p>
    </div>
   </div>
   <div>
    <br>
    <div>
     <p>Location: Bangalore</p>
    </div>
    <div>
     <br>
     <p>Reporting to: Assistant Manager, VKYC</p>
    </div>
   </div>
  </div>
 </div><br>
 <p></p>
 <p></p>
 <div>
  <div>
   <div>
    <div>
     <p><b>About The Role :</b></p>
     <p>We are looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to our customers and you will continuously look for outstanding and exciting ways to improve their experience.</p>
     <p>In this role, you will provide support to complete the Video KYC.</p>
     <p><b> Responsibilities:</b></p>
     <ul>
      <li>Act with integrity &amp; think customer-first in every interaction</li>
      <li>Handle cases which involves video calling</li>
      <li>Follow specified process guidelines defined for the process</li>
      <li>Build customer trust through their interaction</li>
      <li>Ability to meet hourly &amp; daily productivity goals</li>
      <li>Leverage internal processes and resources to drive resolution</li>
      <li>Recommend process improvement</li>
     </ul>
    </div>
   </div>
   <p></p>
   <div>
    <br>
    <div>
     <p><b>I</b><b>deal candidate should :</b></p><br>
     <ul>
      <li>Have excellent written and verbal communications</li>
      <li>Have good learnability</li>
      <li>Be an active listener and deal well with objection</li>
      <li>Have strong customer orientation and ability to adapt/respond to different scenarios</li>
      <li>Be a team player, flexible and open to feedback</li>
      <li>Ability to multitask, prioritize, and manage time effectively</li>
      <li>Should be able to speak in English and Hindi</li>
      <li>Graduation (10+2+3) is Mandatory</li>
      <li>0 - 1 years of work experience in a customer facing role</li>
      <li>Multilingual skills (spoken + written) in South Indian languages are preferred</li>
     </ul>
     <ul>
      <li>6 days working</li>
     </ul>
     <ul>
      <li>Rotational weekoff</li>
     </ul><br>
     <p></p>
    </div>
   </div><br>
  </div>
 </div>
 <div>
  <p><b>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)</b></p>
  <ul>
   <li><b>Insurance Benefits - </b>Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li>
   <li><b>Wellness Program -</b> Employee Assistance Program, Onsite Medical Center, Emergency Support System</li>
   <li><b>Parental Support - </b>Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li>
   <li><b>Mobility Benefits - </b>Relocation benefits, Transfer Support Policy, Travel Policy</li>
   <li><b>Retirement Benefits - </b>Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment</li>
   <li><b>Other Benefits - </b>Higher Education Assistance, Car Lease, Salary Advance Policy</li>
  </ul>
  <p><b><i>Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe </i></b><b><i>on our blog</i></b><b><i>.</i></b></p>
 </div>
</div>
<p></p>


 
  About PhonePe Group:
  PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
   Culture
  At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
 
 
 JOB DESCRIPTION
 
  
   
    
     Role: Advisor
    
    
     
     Title: Operations Associate, VKYC
    
   
   
    
    
     Location: Bangalore
    
    
     
     Reporting to: Assistant Manager, VKYC
    
   
  
 
 
 
 
  
   
    
     About The Role :
     We are looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to our customers and you will continuously look for outstanding and exciting ways to improve their experience.
     In this role, you will provide support to complete the Video KYC.
      Responsibilities:
     
      Act with integrity & think customer-first in every interaction
      Handle cases which involves video calling
      Follow specified process guidelines defined for the process
      Build customer trust through their interaction
      Ability to meet hourly & daily productivity goals
      Leverage internal processes and resources to drive resolution
      Recommend process improvement
     
    
   
   
   
    
    
     Ideal candidate should :
     
      Have excellent written and verbal communications
      Have good learnability
      Be an active listener and deal well with objection
      Have strong customer orientation and ability to adapt/respond to different scenarios
      Be a team player, flexible and open to feedback
      Ability to multitask, prioritize, and manage time effectively
      Should be able to speak in English and Hindi
      Graduation (10+2+3) is Mandatory
      0 - 1 years of work experience in a customer facing role
      Multilingual skills (spoken + written) in South Indian languages are preferred
     
     
      6 days working
     
     
      Rotational weekoff
     
     
    
   
  
 
 
  PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
  
   Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
   Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
   Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
   Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
   Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
   Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
  
  Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
 



Operations Associate, VKYC

Requirements

Responsibilities

FAQs

What is the primary responsibility of the Operations Associate in VKYC?

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PhonePe

Mission & Purpose