FAQs
What is the primary responsibility of the Operations Coordinator?
The primary responsibility of the Operations Coordinator is to process shipments, track and trace shipments, and communicate with customers and other departments.
What are the working hours for this position?
The working hours for this position are from 11am to 8pm.
Where is this position located?
This position is based onsite at the Hyderabad location and requires reporting five days per week.
What qualifications are needed for the Operations Coordinator role?
Candidates need a Bachelor's degree or equivalent working experience, 1-2 years of experience in logistics or high-volume customer service roles, and strong communication skills in English.
Are there specific performance indicators the Operations Coordinator should work towards?
Yes, the Operations Coordinator is expected to work towards individual and department Key Performance Indicators (KPIs).
What skills are essential for this role?
Essential skills include excellent customer service abilities, strong organizational and problem-solving skills, an analytical mindset, and proficiency in Microsoft Office and Google Workspace.
Will the Operations Coordinator need to create documentation?
Yes, the Operations Coordinator may need to create documented processes for customers when requested, including SOP/SWI creation.
Is fluency in any specific language required for this position?
Yes, fluency in English is required, both in written and spoken forms.
What type of environment should the Operations Coordinator be prepared to work in?
The Operations Coordinator should be prepared to work in a fast-paced environment, with the ability to triage and prioritize tasks effectively.
Is customer communication part of the job responsibilities?
Yes, communicating with customers through calls, emails, digital platforms, and ticketing systems is a key responsibility of the Operations Coordinator.