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Operations Director

  • Job
    Senior (5-8 years) - Expert / Leadership (9+ years)
  • Business, Operations & Strategy
  • £100K
  • London

AI generated summary

  • You need 7+ years in operations, leading customer service teams, making strategic decisions, and fostering growth. Confidence, ambition, and integrity are key.
  • You will lead operations, plan and execute team structures, handle customer cases, build talent, drive change, and impact 300,000+ customers.


  • 7+ years of relevant professional experience, including direct experience in operations at a consumer-facing business.
  • Experience leading and developing customer service/support teams
  • Experience developing, managing & hiring teams.
  • Experience leading a function and making decisions, at both the strategic and tactical level.
  • A confident communicator who can hold their own in a senior team discussion.
  • You’re ambitious, and eager to progress quickly to grow alongside the company.
  • You apply yourself to everything you do, recognising the difference that makes to the business.
  • You treat everyone with integrity, respect and kindness - whether it’s your colleagues, our customers, or our partners.
  • You’ll be a champion of our values, and encourage others to be the same.


  • Take charge of the Operations function for the business, reporting directly to one of the founders.
  • Strategise and execute long-term plans on how to run, scale and structure our team.
  • Serve as the go-to person for handling big/complex customer support cases.
  • Build and scale our talent model for what is one of the biggest teams in the company.
  • Ensure that operational priorities are reflected within the senior team, and across the business.
  • Drive real change in a sector that matters, and make a positive impact on our 300,000+ customers.


What are the key responsibilities of an Operations Director in this role?

The key responsibilities include leading and managing the operations team, ensuring efficiency and customer experience as the business scales, taking on new operational responsibilities, and reporting to the Co-Founder and CTO.

What skills and qualifications are required for the Operations Director position?

We are looking for an experienced leader with a strong background in operations management. Experience in the insurance industry is preferred but not required. Excellent communication, leadership, and organizational skills are essential for this role.

How many team members will the Operations Director be leading?

The Operations Director will be leading a team of 13 individuals in this role.

Who will the Operations Director report to?

The Operations Director will report to our Co-Founder and CTO, Greg Smyth.

Finally, fair home insurance.

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Mission & Purpose

Urban Jungle crafts insurance for the demands of a new generation. Our cover is simple, clear, and fair. We’re working towards a world where everybody feels confident about their financial future. Making insurance fair by challenging a century-old industry means challenging ourselves to lead the way. We take responsibility for our impact and that means caring for our people - both our team and our customers - and the world around us. We’re a certified B Corp, so we’re committed to high standards now and for the future.