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Operations Engineer - Networking

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Cisco

29d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Berlin

AI generated summary

  • You should have a BA/BS in computer science, Linux and Python skills, CCNA or higher, German/English proficiency, experience in service providers, and strong organizational and communication skills.
  • You will monitor and troubleshoot Cisco's IT landscape, develop automation processes, document tasks, manage support requests, and serve as a liaison between first-level support and customers.

Requirements

  • BA/BS degree, typically in computer science or similar subject with several years of professional experience in IT.
  • Linux and automation (ie Python) experience.
  • Experience working in a service provider environment and of effectively managing escalation processes.
  • Proficient in German and in English speaking, reading, and writing.
  • CCNA or higher
  • Organizational, planning and documentation skills.
  • Communication and team work also in a non-technical manner to ensure mutual understanding.
  • Ability to structure yourself in a sophisticated environment to serve time constraints.
  • Willing to understand new areas of IT development, learn new technologies, undertake certifications and training.
  • Willing to work out of business hours.

Responsibilities

  • Proactive surveillance of Cisco IT landscape. Handling all troubleshooting to ensure flawless operations and problem solving the Cisco IT landscape that is in operations with the customer as second level support. In addition the development of Automation Processes as required.
  • Documentation of the exiting IT landscape, maintain records of support requests, problems and their solutions. Communication between first level support and customer, act as an escalation point. Also liaison between the service levels and negotiator for all requests

FAQs

What qualifications are required for the Operations Engineer - Networking role?

The minimum qualifications include a BA/BS degree in computer science or a similar subject, several years of professional experience in IT, experience with Linux and automation (e.g., Python), and proficiency in both German and English.

Is prior experience in a service provider environment necessary?

Yes, experience working in a service provider environment and effectively managing escalation processes is part of the minimum qualifications for this role.

What types of technologies will I be working with?

You will primarily handle service requests and incidents related to Cisco SDA and Cisco Routing & Switching technology.

Is there a need for certifications in this role?

While not mandatory, having a CCNA certification or higher is preferred, and there is an openness to learning new technologies and undertaking certifications.

Will I be expected to work outside of regular business hours?

Yes, the job may require you to work out of business hours.

What are the main responsibilities of the Operations Engineer?

Responsibilities include proactive surveillance of the Cisco IT landscape, troubleshooting, maintaining documentation, and acting as a liaison between first-level support and the customer.

Are language skills essential for this position?

Yes, proficiency in both German and English is required for effective communication.

Is there an opportunity for personal development and learning in this role?

Yes, Cisco encourages continuous learning and professional development, including training and certification opportunities.

How important is teamwork in this position?

Teamwork is crucial, as communication and collaboration in both technical and non-technical manners are emphasized to ensure mutual understanding.

Does Cisco provide support for volunteering?

Yes, Cisco offers dedicated paid time off to volunteer—80 hours each year—encouraging employees to give back to causes they are passionate about.

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Cisco

Technology
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.

Benefits

  • Competitive compensation

    Our high-performance culture rewards innovation, collaboration and achievement.

  • Employee stock purchase program

    Purchase Cisco stock at a discount to invest in your financial future and the company's (up to 10% of your salary).

  • Employee discount programs

  • Flexible work practices

  • Generous paid time off + holidays