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Operations Executive

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TRIP

1mo ago

  • Job
    Full-time
    Junior Level
  • Logistics
  • London

AI generated summary

  • You should have a strong interest in operations/logistics, excellent communication skills, attention to detail, problem-solving ability, and strong Excel skills; experience with ERP/Shopify is a plus.
  • You will manage orders, liaise with logistics providers, optimize costs and delivery, report KPIs, improve customer experience, and coordinate stock management and operational projects.

Requirements

  • A strong interest in operations/logistics - experience is a bonus!
  • Extremely strong communication skills, ability to manage relationships across multiple functions and work collaboratively with external suppliers/ third parties to drive the best possible results
  • Attention to detail, with a passion for problem solving and getting the job done in a fast-paced environment
  • Ability to see the bigger picture and find operational efficiencies in a rapidly changing supply chain
  • A self-starter mentality, great organisation skills and eagerness to grow within a dynamic team that is taking the UK market (and beyond) by storm!
  • Strong Microsoft Excel skills. Experience with ERP systems and Shopify preferable but not necessary

Responsibilities

  • Order management : ensuring orders flow seamlessly through our B2B & DTC warehouses whilst troubleshooting any issues which arise.
  • Manage our day-to-day comms with our 3rd party logistics providers to ensure the smooth running of TRIP’s operations, communicating back to the operations team accordingly
  • Working with TRIP colleagues or external partners to ensure 99.9%+ service at the lowest possible cost, whilst continually aiming to optimise delivery times and last mile delivery and investigating sustainability initiatives for last mile delivery
  • Reporting and monitoring daily/ weekly/monthly KPIs to ensure our operations runs smoothly and our partners are held accountable for their roles
  • Work with D2C team on initiatives to improve Customer Experience and Retention, thus improving long-term profitability of D2C business
  • Warehouse & Freight cost reduction- work with our existing 3PL and customer supply manager to ensure our warehouse & freight costs are as low as possible, whilst ensuring customer experience remains amazing
  • Work with D2C/sales teams and Ops team on projects that add value to our consumers, either in the form of cost reduction or value creation, and coordinate operational elements of projects
  • Work with D2C/sales team and wider Ops team to ensure effective stock management and order availability in a volatile landscape

FAQs

What is the primary focus of the Operations Executive role at TRIP?

The primary focus of the Operations Executive role is to ensure fantastic availability and service for customers, drive efficiencies and cost reductions, and manage order flow in collaboration with the Supply Chain & Operations team.

What qualifications or experience are ideal for this position?

We are looking for someone with a strong interest in operations/logistics. While experience is a bonus, we value problem-solving skills, attention to detail, and a self-starter mentality.

What are the key responsibilities associated with this role?

Key responsibilities include order management, managing communications with third-party logistics providers, monitoring KPIs, collaborating with D2C teams to improve customer experience, and working on cost reduction initiatives.

Does TRIP offer any training or development opportunities for this role?

Yes, TRIP offers a stimulating environment for growth and development within a dynamic team, providing opportunities for personal and professional advancement.

What tools or software should I be familiar with for this position?

Strong Microsoft Excel skills are essential, and experience with ERP systems and Shopify is preferable but not necessary.

How does TRIP ensure a collaborative work environment?

TRIP promotes a collaborative work style by encouraging communication between departments and with external partners to drive the best results while ensuring excellent service for customers.

What kind of company culture can I expect at TRIP?

TRIP has a fun and great culture with a focus on high performance, regular team socials, and events that foster a strong sense of community and collaboration.

What benefits does TRIP offer to its employees?

TRIP offers a competitive salary, 24 days of holiday plus your birthday off, private health insurance, product discounts, access to calm membership and therapy sessions, and a community giving day annually.

Is there an opportunity for advancement within the company?

Yes, TRIP is rapidly growing, providing opportunities for employees to advance and take on more responsibilities as the company expands.

What is TRIP's mission?

TRIP’s mission is to share calm in the everyday chaos, supporting people's daily stress and wellbeing through the power of plants, particularly through their award-winning CBD products.

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TRIP

Give your mind clarity and your body balance - so you can relax into your best self.

Science & Healthcare
Industry
11-50
Employees
2019
Founded Year

Mission & Purpose

Take a TRIP to find your calm in the everyday chaos. The UK's leading premium CBD brand. Next generation wellness products, infused with CBD and powered by adaptogens - so you can relax into your best self. Vegan, gluten free and no added sugar - happy days ✌️