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Operations Executive - Hyderabad (Himayatnagar)

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Rentokil Initial

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sustainability
  • Hyderabad
  • Quick Apply

AI generated summary

  • You should have strong interpersonal and analytical skills, effective communication, technical pest knowledge, a B.Sc. in Chemistry/Zoology/Agriculture, and be proficient in Excel, Word, and PowerPoint.
  • You will train technicians, ensure compliance with SOPs, conduct customer visits, manage materials, resolve complaints, and drive productivity while maintaining service quality and safety standards.

Requirements

  • Good interpersonal skills
  • Good Analytical & Problem-solving skills
  • Ability to communicate effectively
  • Should be proactive in planning & organizing
  • Technical knowledge of Pests, Service Processes, Chemicals & Equipments
  • Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
  • Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)

Responsibilities

  • Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines.
  • Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
  • Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.
  • Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
  • Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required.
  • Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
  • Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians.
  • Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
  • Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs
  • Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP
  • Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically
  • In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch.
  • Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner.
  • Approval of conveyance amount for assigned technicians
  • Promote highest grooming standards (uniform, Safety shoes, PPEs)
  • Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
  • Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year.
  • Identify & resolve Service delivery issues in coordination with the Branch Manager
  • Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
  • Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis
  • Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
  • Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager
  • Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
  • Track and monitor materials consumption to ensure branch material consumption within the target.
  • Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
  • Monitor and drive service productivity and efficiency.
  • Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
  • Ensure Service leads are submitted by all technicians as per the target
  • Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
  • Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
  • Encourage technicians to plan their leaves in advance to curb absenteeism
  • Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
  • Report any deviation that could impact service quality or productivity of technicians like overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
  • Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.

FAQs

What is the job title for this position?

The job title is Operations Executive.

Where is this position located?

The position is located in Hyderabad, specifically in Himayatnagar.

What company is offering this position?

The position is offered by Rentokil PCI, a leading pest control service provider in India.

What are the primary responsibilities of this role?

The primary responsibilities include ensuring the availability of qualified technicians, training and coaching them, conducting customer visits, managing service quality and compliance, and handling customer complaints and audits.

Is prior experience in pest management required for this role?

While any prior experience in operations of pest management or service industry is desirable, it is not explicitly required.

What educational qualifications are necessary for this position?

A minimum educational qualification of a B.Sc. degree in Chemistry, Zoology, or Agriculture is required.

Are there any specific technical skills needed for this role?

Yes, candidates should have technical knowledge of pests, service processes, chemicals, and equipment.

Does this role involve working with a team?

Yes, this role requires strong interpersonal skills and effective communication to work collaboratively with technicians and management.

What are the key result areas for this position?

Key result areas include completion of pest audits, meeting material consumption targets, ensuring technician training completion, and minimizing customer complaints.

Is proficiency with computer applications required?

Yes, proficiency in computer applications such as Excel, Word, and PowerPoint is required.

What values does Rentokil PCI emphasize in its work culture?

Rentokil PCI emphasizes safety, integrity, innovation, learning and development, open and transparent communication, and performance orientation.

Is there a commitment to diversity and inclusion at Rentokil PCI?

Yes, Rentokil PCI is committed to building an inclusive and varied workplace welcoming to people of all backgrounds.

What type of training and development opportunities does Rentokil PCI provide?

Rentokil PCI offers training and development programs to enhance the skills and competencies of its employees.

What can employees expect in terms of support and resources?

Employees can expect support in terms of safety, quality service tools, and proper materials to perform their job effectively.

How many customer visits are expected per week for this role?

A minimum of 15 customer visits per week is expected, including surprise visits and performance assessments.

Are there opportunities for self-development in this position?

Yes, there are opportunities for self-development, including staying updated with the latest innovations and passing online assessments with a score above 90%.

Rentokil Initial

Global leaders in Pest Control, Hygiene, Plants & Scenting services

Retail & Consumer Goods
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Rentokil Initial plc employs 44,500 people across 83 countries - offering the experience and expertise of a multi-national organisation, whilst delivering services with the agility and characteristics of a local business. As world leaders in Pest Control and Hygiene & Well-being services, we deliver services that protect people and enhance lives, to commercial and private customers worldwide. Rentokil Initial plc is listed on the London Stock Exchange (FTSE 50).