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Operations Lead - Assistant Vice President

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Bangalore

AI generated summary

  • You should have a Bachelor’s degree, 10-12 years in static data, management experience, banking knowledge, strong communication, analytical skills, and a controls-driven mindset.
  • You will oversee operations, drive process improvements, manage team performance, ensure compliance, enhance customer experience, and foster relationships with stakeholders.

Requirements

  • Minimum Bachelor’s degree or equivalent
  • Candidate should have a minimum of 10 to 12 years of relevant work experience in static data
  • Experience in management, operations, and leadership.
  • Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
  • Basic knowledge Banking & Financial products like fixed income cash & derivatives Financial Products and financial instruments including Futures, Options, Swaps.
  • Understanding of Control, Compliance, and Investigation/chasing functions in Banks.
  • Ability to interpret regulatory guidelines and assessing risk scores.
  • Good level of understanding of Front to back connectivity from a process and system perspective
  • Capable of identifying process or control failure points. Proactively escalates for remediation and contributes ideas for resolution.
  • People Management Skills & should be able to handle the queries of team, management and Clients. Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures
  • Ensure that process should be Audit ready all the time.
  • Should be able to manage the escalations by following the process Escalation matrix.
  • Excellent communication skills. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email
  • Ability to build consensus and relationships among managers, partners, and employees.
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
  • Controls driven mindset & eye for details
  • Time management; organization and prioritization of tasks, setting own deadlines and working to defined targets
  • Production of daily/weekly/monthly MIS, commentary, controls, and reporting to senior management
  • Strong analytical skills and attention to detail including a strong control focus.

Responsibilities

  • Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures. Responsible for processes being followed and that teams are facilitated collaboratively to continuously improve these processes. Deep understanding of the business, process and/or product. Provide input into the creation of the Bank’s strategic goals and being an ultimate driver of the direction and performance to target. Responsible for driving transformation and continuous improvement, leading programs or projects. Manage and foster relationships with various stakeholders. Create robust management and team structures through rigorous recruitment & people development initiatives, ensuring the team is positioned well to execute a high standard of delivery and results within a controlled environment. Ensure that key process and risk indicators, controls, service level agreements are adhered to and evidenced; this includes creating a strong culture of risk mitigation and management.
  • Strive towards greater efficiencies and productivity within the teams. Ensure the team is meeting targets within the SLA. First point of contact to onshore for any escalation. Maintain employee work schedules including assignments, job rotation, and training.
  • Development plans for teams as well as creation of effective backups. Ensuring people connects via one on one meetings / appraisal related discussions. Also ensuring that all compliance trainings are completed on time. Bring about greater teamwork, ensure and encourage greater innovation and knowledge sharing. Also encourage efforts / talent via recognition / awards for team members. Handling and addressing the people within the team. Handling attrition. Manages the hiring and back filing within the team. Managing the leave approvals for the team.
  • Ensure client centricity and focus in adherence to set procedures / control requirements. Engage with operations teams / key stakeholders periodically to enhance customer experience, reduce operational risk and failure team. Ensure that regulatory and audit deadlines and obligations are effectively met. Control ageing for account opening / maintenance requests in line with SLAs. Establish a strong control awareness via identification and assessment of risks, escalation of risks in a timely fashion.
  • Constantly challenge the process with a view of bringing about improvisations and efficiencies in daily operations as well as enhancing the quality of static updates. Strive for transformational change and continuous improvement and efficiency.

FAQs

What is the location of the Operations Lead - Assistant Vice President position?

The position is based in Bangalore, India.

What are the key responsibilities of the Operations Lead?

The key responsibilities include providing oversight and direction to the team, ensuring processes are followed, driving transformation and continuous improvement, managing stakeholder relationships, and maintaining adherence to key performance and risk indicators.

What qualifications are required for this role?

A minimum Bachelor’s degree or equivalent is required, along with 10 to 12 years of relevant work experience in static data, management, operations, and leadership.

Is there an emphasis on people management in this role?

Yes, the Operations Lead is responsible for people management, including staff development, onboarding, and performance feedback.

Is industry-specific knowledge necessary for this position?

Yes, a basic knowledge of banking and financial products, such as fixed income cash, derivatives, and an understanding of control and compliance functions in banks is required.

What support does the company provide for employee development?

The company offers training and development programs, coaching from experts, and a culture of continuous learning.

What kind of insurance benefits are offered?

Comprehensive hospitalization insurance, accident, and term life insurance are among the benefits offered.

Is there an assistance program available for employees?

Yes, there is an Employee Assistance Program available for employees and their family members.

How does the company approach parental leave?

The company has a gender-neutral parental leave policy.

Are there opportunities for career advancement within this role?

Yes, there are opportunities for career development planning and advancement within the organization.

How does the Operations Lead handle escalations?

The Operations Lead serves as the first point of contact for escalation and follows the established escalation matrix to manage issues effectively.

Does the company have a leave policy?

Yes, the company offers a best-in-class leave policy.

Will the Operations Lead be involved in process improvements?

Yes, the Operations Lead is expected to constantly challenge and improve processes for greater efficiency and effectiveness.

What is the significance of the Client Account Management (CAM) function?

The CAM function is responsible for setting up and maintaining trading accounts for Global Markets & Global Banking Divisions, which is a critical scope of activities within the organization.

Is there an emphasis on teamwork and recognition within the role?

Yes, the role involves fostering teamwork, encouraging innovation, and recognizing and rewarding team members for their efforts.

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity. Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve. Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background.

Benefits

  • Home office flexible work time

    We support flexible working, whether that’s working from home, flexible working hours or even part-time working. However, it is important to note that opportunities will vary depending on your particular role.

  • Annual leave & more

    Employees are entitled to generous leave allowance (details should be discussed with local recruitment teams). Additionally, paid leave is granted for special events including, wedding/civil partnerships, compassionate leave, paternity leave or when you’re caring for a sick child. On top of the statutory 36 months of parental leave (Germany), Deutsche Bank offers an extra six months of parental leave – providing you have been with us for more than three years.

  • Support & Counselling

    Whether you need professional help or personal advice: Deutsche Bank offers a comprehensive support network ranging from career advice, mental health support, assistance in finding childcare or social care for the elderly.

  • Health insurance

    You can choose between statutory or a range of private health insurance options. Our statutory health insurance ‘Betriebskrankenkasse BKK’ is available exclusively to Deutsche Bank employees and their families. Aside from shorter waiting times for appointments, BKK provides access to expert medical consultations over the phone and regular health checks.

  • Sick pay

    Beyond statutory sick pay, Deutsche Bank will also cover the difference between your net salary and the statutory sickness benefit allowance. The duration of the sick pay will be dependent on the number of years you’ve worked with us.

  • Pension

    We understand that pensions can be a dry topic; however here at Deutsche Bank, we are dedicated to simplifying the complexities, so that all of our people can enjoy their lives beyond work. To provide a great foundation for your future, we provide our people with a comprehensive pension scheme that delivers all the security and all the flexibility you need.