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Operations Lead - Full Time

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SEPHORA

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Toronto

AI generated summary

  • You have 1-3 years in a similar role, strong store operations skills, effective time management, problem-solving abilities, and can influence peers with constructive feedback.
  • You will lead operations, manage inventory and supplies, ensure merchandising standards, assess team performance, engage with clients, and develop budget strategies to optimize store performance.

Requirements

  • You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have proven ability to influence peers and provide feedback.
  • You can demonstrate strong store operations skills.
  • You have demonstrated effective time management and problem-solving skills.

Responsibilities

  • As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.
  • Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
  • Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
  • Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
  • Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
  • Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
  • Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
  • Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

FAQs

What is the job title for this position?

The job title is Operations Lead - Full Time.

Where is the Sephora store located for this position?

The Sephora store is located at 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada.

What are the main responsibilities of the Operations Lead?

The main responsibilities include managing the Operations team, ensuring operational excellence, inventory management, visual merchandising, supply management, performance assessment and development, and engaging with clients on the sales floor.

How many years of experience are required for this position?

One to three years of experience in a similar role at a similar volume store or equivalent internal experience is required.

What skills are preferred for candidates applying for this job?

Candidates should demonstrate strong store operations skills, effective time management, problem-solving skills, and the ability to influence peers and provide feedback.

Will I have opportunities for career development at Sephora?

Yes, Sephora heavily invests in training to build personalized career plans, allowing employees to achieve their professional goals.

What type of work schedule can I expect for this position?

This is a full-time position, and specific scheduling details would be discussed during the hiring process.

Are there any employee perks offered at Sephora?

Yes, employees enjoy perks such as discounts, gratis products, and exclusive brand events.

Is the Operations Lead responsible for budget strategies?

Yes, the Operations Lead is expected to develop budget strategies and manage controllable expenses within the store.

What do I need to bring to engage with clients as an Operations Lead?

A passion for clients and the beauty industry is essential, along with excellent communication and interpersonal skills to engage effectively with clients and team members.

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SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.