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Operations Manager

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Serco

18d ago

  • Job
    Full-time
    Senior Level
  • Melbourne

AI generated summary

  • You need proven operational leadership, subcontractor management, budgeting skills, commercial acumen, building maintenance knowledge, strong communication, and proficiency in project management tools.
  • You will manage maintenance programs, lead a team, source subcontractors, enhance client relationships, oversee site inspections, and prepare performance reports.

Requirements

  • To be successful in this role you’ll have:
  • Proven experience in operational leadership, subcontractor management, and budgeting
  • Strong commercial acumen with expertise in contract negotiation and cost control
  • In-depth knowledge of building maintenance practices and industry regulations
  • Excellent communication, problem-solving, and organisational skills
  • Proficiency in project management tools and Microsoft Office Suite
  • A collaborative and adaptable approach to leading teams and driving success

Responsibilities

  • Managing maintenance programs, including scheduling, resource allocation, and workflow optimisation
  • Leading a high-performing team to deliver efficient, quality-driven maintenance services
  • Sourcing and managing subcontractors, ensuring compliance and service excellence
  • Building strong client relationships and enhancing client satisfaction and retention
  • Overseeing site inspections, ensuring adherence to safety standards and compliance
  • Preparing detailed reports on performance, compliance, and project outcomes

FAQs

What is the primary focus of the Operations Manager role at Serco?

The primary focus of the Operations Manager role is to oversee the end-to-end maintenance program for domestic and high-density housing environments, ensuring operational excellence and client satisfaction.

What qualifications are required for the Operations Manager position?

Candidates should have proven experience in operational leadership, subcontractor management, and budgeting, along with strong commercial acumen, knowledge of building maintenance practices, excellent communication skills, and proficiency in project management tools.

Are there opportunities for professional development in this role?

Yes, Serco offers career development and training opportunities to support professional growth in a collaborative environment.

What types of contracts will the Operations Manager be involved with?

The Operations Manager will oversee long-term government-backed contracts related to maintenance services.

How does Serco prioritize employee wellbeing?

Serco provides access to wellbeing and support programs as part of its employment benefits.

What is the company culture like at Serco?

Serco promotes a collaborative and inclusive culture, celebrating diversity and encouraging applications from individuals from various backgrounds.

Will I have a chance to lead a team in this role?

Yes, as an Operations Manager, you will lead a high-performing team to deliver efficient and quality-driven maintenance services.

How does the company approach work-life balance?

Serco offers flexible working arrangements to help employees maintain a healthy work-life balance.

Will I be involved in subcontractor management?

Yes, the Operations Manager will be responsible for sourcing and managing subcontractors, ensuring compliance and service excellence.

How does Serco support diversity and inclusion in the workplace?

Serco seeks and celebrates diversity, encouraging applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride