FAQs
What is the primary focus of the Operations Manager role at Serco?
The primary focus of the Operations Manager role is to oversee the end-to-end maintenance program for domestic and high-density housing environments, ensuring operational excellence and client satisfaction.
What qualifications are required for the Operations Manager position?
Candidates should have proven experience in operational leadership, subcontractor management, and budgeting, along with strong commercial acumen, knowledge of building maintenance practices, excellent communication skills, and proficiency in project management tools.
Are there opportunities for professional development in this role?
Yes, Serco offers career development and training opportunities to support professional growth in a collaborative environment.
What types of contracts will the Operations Manager be involved with?
The Operations Manager will oversee long-term government-backed contracts related to maintenance services.
How does Serco prioritize employee wellbeing?
Serco provides access to wellbeing and support programs as part of its employment benefits.
What is the company culture like at Serco?
Serco promotes a collaborative and inclusive culture, celebrating diversity and encouraging applications from individuals from various backgrounds.
Will I have a chance to lead a team in this role?
Yes, as an Operations Manager, you will lead a high-performing team to deliver efficient and quality-driven maintenance services.
How does the company approach work-life balance?
Serco offers flexible working arrangements to help employees maintain a healthy work-life balance.
Will I be involved in subcontractor management?
Yes, the Operations Manager will be responsible for sourcing and managing subcontractors, ensuring compliance and service excellence.
How does Serco support diversity and inclusion in the workplace?
Serco seeks and celebrates diversity, encouraging applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.