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Operations Manager

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Survitec Group Ltd.

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Glasgow

AI generated summary

  • You must have managerial experience, problem-solving skills, the ability to meet commitments, strong communication, a focus on efficiency, team-building capabilities, and persuasive skills.
  • You will manage manpower budgets, drive process improvements, ensure team development, engage with sales, maintain accreditations, and foster a safety-first culture while optimizing operations.

Requirements

  • Previous experience in a similar role.
  • Managerial experience of planning and managing resources to deliver business objectives.
  • Experience holding self and others accountable to meet commitments, planning and prioritising work to meet commitments aligned with Survitec goals.
  • Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Consistently achieve results, even under tough circumstances.
  • Develop and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Use compelling arguments to gain the support and commitment of others.

Responsibilities

  • Produce manpower budget for allocated sites based on current and predicted customer demand; manage to budget, utilising a range of staffing arrangements including annualised hours, controlled use of overtime and recommending appropriate increase in permanent headcount as needed.
  • Implement and drive standard process, actively seeking opportunities to drive controlled continuous improvement. Work with wider Operations teams to ensure best practices and process improvements are coordinated and communicated with other Operations Managers.
  • Communicate the actions needed to implement the plan for optimising operations, explaining its relationship to the broader Survitec mission, vision and values; motivate people to commit to these actions and to doing extraordinary things to achieve functional and programme business goals.
  • Work with business improvement colleagues to implement standard toolkit to identify process variance, determine root cause and appropriate corrective actions, ensuring learning is shared across their own area and the wider operations community.
  • Ensure every service technician has a defined development path, (on-job and face to face as needed).
  • Carry out timely audit activity, review progress and provide actionable feedback to site operations teams to support process improvement.
  • Work with Sales colleagues to provide expert operational input towards bids and tenders; provide operational performance feedback to sales teams to support customer review process.
  • Ensure effective employee engagement, performance review and positive application of people policies and activities.
  • Carry out periodic review of customer demand patterns against overall geographic footprint, making recommendations for change as needed to manpower levels, skills mix and training.
  • Maintain external accreditations and in-depth understanding of current and emerging best practices through continuing professional development, attending training or conferences and reading specialist media.
  • Participate in the development of overall service operations strategy, providing appropriate challenges to test the viability of strategy and contributing creative ideas and insights to support the strategy formation process.
  • Create an environment where everyone in the team can live the Survitec Values, where our people feel valued, appreciated and free to be who they are at work.
  • Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensure a safe and healthy working environment.
  • Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences and reading specialist media.
  • You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

FAQs

What is the location of the Operations Manager position?

The Operations Manager position is based in Glasgow.

What type of employment is being offered for this role?

The role is a permanent, full-time position.

What are the key responsibilities of the Operations Manager?

Key responsibilities include managing site operations, implementing standard processes, driving continuous improvement, conducting audits, reviewing customer demand patterns, and ensuring employee engagement.

Is prior managerial experience required for this position?

Yes, previous managerial experience of planning and managing resources to deliver business objectives is essential.

What is the company's stance on employee development?

Survitec encourages employee development through continuous professional development, training opportunities, and ensuring every service technician has a defined development path.

How many days of holiday entitlement does the company offer?

The company offers 33 days of holiday entitlement, including bank holidays.

Does Survitec offer any family-related benefits?

Yes, Survitec provides an excellent enhanced maternity and paternity package.

What is Survitec’s industry focus?

Survitec is the world’s largest survival technology provider, specializing in protecting lives in the air, on land, and at sea through the design, manufacture, and servicing of survival technology.

How does Survitec ensure a diverse and inclusive work culture?

Survitec is committed to cultivating an inclusive culture where employees feel valued and appreciated, reflecting the diversity of their customers and the communities they serve.

What types of benefits does Survitec offer to its employees?

Survitec offers a variety of benefits including a Cycle to Work Scheme, Life Assurance, Training & Professional Development, Employee Assistance Programme, and a Workplace Reward & Recognition scheme.

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Survitec Group Ltd.

Trusted to Protect Lives

Transportation
Industry
1001-5000
Employees
1854
Founded Year

Mission & Purpose

Trusted to Protect Lives. We are pioneers of Survival Technology. Our wearable survival equipment, fire solutions and survival craft technology keep people safe when their life depends on it. We have 3,000 people that work with our partners in 96 countries to provide trustworthy solutions that reduce risk and help protect lives. Why? Because We Exist to Protect Lives.