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Operations Manager

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CVS Health

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • Broomall

AI generated summary

  • You must possess advanced analytical and communication skills, leadership abilities, and flexibility for varying schedules, including early mornings, nights, weekends, and overtime as needed.
  • You will manage store operations, staff training, sales, inventory, and financials, while ensuring excellent customer service and effective communication with your team.

Requirements

  • Required Qualifications
  • Deductive reasoning ability, advanced analytical skills and computer skills.
  • Advanced communication skills, leadership, supervision, and influencing skill
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

  • The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership
  • Lead others and work effectively with store crews
  • Supervise, assign and direct activities of the store’s crew
  • Effectively communicate information to store crew and supervisors in an open and timely manner
  • Support Store Manager with actions plans for operational and service improvement
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (greet, offer help, and thank)

FAQs

What is the primary role of the Operations Manager at CVS Health?

The primary role of the Operations Manager is to support the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, focusing on store execution, performance, and driving customer loyalty through excellent service.

Is the Operations Manager position part of the CVS/pharmacy Retail Management Development Program?

No, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager.

What are some key responsibilities of an Operations Manager?

Key responsibilities include overall store management, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.

What qualifications are required for the Operations Manager position?

Required qualifications include deductive reasoning ability, advanced analytical and computer skills, advanced communication skills, leadership and supervision abilities, and flexibility to work varied hours.

What type of experience is preferred for candidates applying for the Operations Manager position?

Preferred qualifications include experience as a retail manager or supervisor.

What educational qualifications are needed for this role?

A High School Diploma or equivalent is preferred but not required.

What is the expected work schedule for an Operations Manager?

The expected work schedule is a full-time flexible schedule, which includes some early morning, overnight, and weekend shifts, as well as overtime as needed.

What benefits does CVS Health offer to Operations Managers?

Benefits include affordable medical plan options, a 401(k) plan with matching contributions, employee stock purchase plans, wellness programs, paid time off, flexible work schedules, and tuition assistance, among others.

What is the pay range for the Operations Manager position?

The typical pay range for this role is $17.00 - $29.00 per hour, depending on various factors such as experience, education, and geography.

Until when can candidates apply for the Operations Manager position?

The application window for this opening is anticipated to close on 08/10/2025.

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CVS Health

Bringing our heart to every moment of your health.

Science & Healthcare
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

CVS Health is a healthcare innovation company that operates retail pharmacies, manages pharmacy benefits, and provides health services through its MinuteClinic and HealthHUB locations. Their ultimate aim is to improve the quality of life for communities by making healthcare more accessible and affordable. CVS Health focuses on driving healthier outcomes and reducing healthcare costs, using its comprehensive range of services and products to support individuals on their health journey.