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Operations Manager

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PlaceUp

14d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Dubai
    Remote

AI generated summary

  • You should possess strong leadership, analytical skills, project management experience, and outstanding communication. Be customer-focused, adaptable, results-driven, and empathetic.
  • You will oversee operations, ensure team performance, meet sales targets, develop talent, and drive improvements in KPIs while maintaining client satisfaction and managing budgets.

Requirements

  • Leadership: Strong leadership skills with the ability to motivate and guide teams.
  • Analytical Thinking: Excellent problem-solving skills with a keen eye for detail.
  • Project Management: Experience managing multiple projects and meeting deadlines.
  • Communication: Outstanding verbal and written communication skills.
  • Technical Proficiency: Familiarity with operations management software and tools.
  • Decision-Making: Ability to make informed decisions quickly and effectively.
  • Customer Focus: Understanding of customer needs and how to align operations to meet those needs.
  • Sales: Expertise in driving sales performance, developing strategies, and achieving targets.
  • Drivable and independent: Capable of making quick, informed decisions, especially in high-pressure situations, to keep operations running efficiently.
  • Easy adaptable and flexible for changes.
  • Results-Driven: Focused on achieving goals and driving performance, with a strong commitment to meeting and exceeding operational KPIs, hungry for money.
  • Empathetic: Understands and addresses the needs and concerns of team members and clients, fostering a positive and supportive work environment.

Responsibilities

  • Ensure Efficiency: Oversee all studios operations, enforce policies, supervise cleanliness, stock supply & product availability, drive improvements in operational KPIs.
  • Deliver Excellence: Lead by example, support the team in challenging situations, coach for KPI achievement, and ensure exceptional client satisfaction through direct engagement and feedback analysis, resolve any issue on spot.
  • Achieve Sales Targets: Inspire and motivate the team to meet sales KPIs, balance targets across sessions, and develop strategies and plans to boost performance and drive revenue.
  • Develop Talent: Motivate and develop the team through coaching and training, manage performance, and ensure effective recruitment and succession planning in collaboration with HR.
  • Drive Performance: Support the General Manager with market insights, analyze KPIs, develop strategies for sales and product performance, and prepare detailed business reports, manage budgets, forecasts, and cost control measures.

FAQs

What are the key responsibilities of an Operations Manager in this role?

The key responsibilities include overseeing the operations of multiple branches, ensuring efficiency, delivering excellence in customer service, achieving sales targets, developing talent within the team, and driving overall performance through strategic insights and business reporting.

Is travel required for this position?

Yes, the successful candidate will be required to fly to Qatar when necessary to oversee operations there.

What skills are required for the Operations Manager position?

Required skills include strong leadership, analytical thinking, project management, outstanding communication, technical proficiency in operations management software, strong decision-making ability, sales expertise, adaptability, results-driven focus, and empathy toward team members and clients.

How does the company support employee development?

The company supports employee development through coaching and training, performance management, and effective recruitment and succession planning in collaboration with HR.

What is the company’s approach to achieving sales targets?

The company encourages the Operations Manager to inspire and motivate the team to meet sales KPIs, balance targets across sessions, and develop strategies to boost performance and drive revenue.

Can you describe the work environment for this position?

The work environment is dynamic and fast-paced, requiring quick decision-making and effective management of operations across multiple branches, maintaining a focus on customer satisfaction and team support.

What measures are in place to monitor operational performance?

The Operations Manager is responsible for analyzing KPIs, managing budgets and forecasts, and preparing detailed business reports to monitor and drive operational performance.

How important is customer satisfaction in this role?

Customer satisfaction is paramount; the Operations Manager must engage directly with clients, analyze feedback, and resolve any issues on the spot to ensure exceptional service.

What qualities does the company look for in a successful candidate?

The company seeks candidates who are leadership-oriented, results-driven, adaptable, empathetic, and capable of making informed decisions efficiently under pressure.

Is experience in operations management software necessary?

Yes, familiarity with operations management software and tools is required to effectively oversee and improve operations.

PlaceUp

Comprehensive recruitment solutions for small and medium sized businesses in the UAE and GCC

Human Resources
Industry
1-10
Employees
2010
Founded Year

Mission & Purpose

Are you struggling to find qualified talent for your company who are actually up to the task? Do you lack a proper recruitment function to start looking for the perfect employees for your workplace? This can result in open vacancies that cost your company money and opportunities, leading to project delays and missed deadlines. We empathize with these struggles and understand their impact on business operations and growth. Our recruitment services are designed to quickly and efficiently fill open vacancies, ensuring businesses don't miss out on talented candidates and maintain productivity. PlaceUp assists you throughout the entire process, from sourcing worthy candidates to all those gruesome vetting processes and right up until the final placement! Why not relax, stop stressing, and let us handle the heavy lifting of the recruitment process for you?