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Operations Manager



17d ago

  • Job
    Mid Level
  • Business, Operations & Strategy
  • Manchester

AI generated summary

  • You need proven team leadership, warehouse management experience, industrial supplies knowledge, sales experience, PC literacy, and ideally a forklift license for the Operations Manager role at Cromwell.
  • You will lead hub operations, manage team, fleet, and software to deliver efficient service, resolve issues, optimize sales & costs, ensure compliance and safety.


  • Proven experience in a Team Leader / People Leader role
  • Demonstrable experience managing a warehouse environment
  • Knowledge of industrial supplies Engineering or a Technical background (desirable)
  • Experience within an internal or external sales role
  • PC Literate (MS Office)
  • Forklift License is desirable


  • Taking active accountability and ownership of the main Hub location only supporting the Area Manager in the territory supporting absence ensuring great communication & collaboration to deliver a safe efficient working environment in the main Hub.
  • Effectively recruit, onboard, and lead all hub team in line with our Principles, ensuring to develop, motivate and coach them to achieve business goals and objectives. You will be responsible for supporting the communication of key business updates and creating an overall great place to work.
  • Accountable and own any issues affecting service fulfilment, identify resolutions, implement actions, review outcomes, and escalate where appropriate. Action continuous improvement opportunities where possible
  • Accountable for the effective management of the hub fleet, delivery operations and optimisation software (Maxoptra) to ensure that our customers receive the right goods, at the right time, with optimal efficiency and secure proof of delivery within the main Hub location.
  • Accountable for local visibility and presence via optimised deployment of the branch fleet, reduced reliance on couriers, and maximising opportunities to grow sales within the single hub location.
  • Support the Customer Service team, and local Customer Advocates, to support in the resolution of customer queries and service fulfilment within agreed timeframes
  • Accountable for the effectiveness of stock management, trade counter/collection point and fleet operations to fully meet customer needs and agreed service levels within the main Hub Location.
  • Accountable for reducing or maintaining hub cost effectiveness, reducing/eliminating unnecessary costs and remaining within budgets, whilst maintaining productivity and quality of service to grow our business in a profitable wayu
  • Responsible for all aspects of branch compliance and Health & Safety. To be accountable and responsible for all role impacts and touchpoints with ISO standards to include but not limited to 45001(H&S) 14001 (ENVIRO) 9001 (Quality) and 9120(Aerospace)


What are the benefits of working as an Operations Manager at Cromwell?

As an Operations Manager at Cromwell, you will receive competitive annual leave allowance, a Group Personal Pension, Company Funded Healthcare Cash Plan, Company bonus, Cycle to work scheme, and commitment to employee development plans. You will also have access to a 24/7 Wellbeing and Employee Support program, Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform, and Discounted Cromwell Products.

What are the main responsibilities of an Operations Manager at Cromwell?

The main responsibilities of an Operations Manager at Cromwell include leading a team to deliver key business objectives, ensuring service quality with customers, building and maintaining relationships with local customers and sales teams, optimizing hub operations, deploying branch fleet and people resource, exceeding KPIs and financial/sales targets, managing service fulfilment, supporting customer service, managing stock and fleet operations, ensuring cost-effectiveness, and maintaining compliance with health & safety standards.

What qualifications and experience are required for the role of Operations Manager at Cromwell?

To be considered for the role of Operations Manager at Cromwell, candidates should have proven experience in a Team Leader/People Leader role, experience managing a warehouse environment, knowledge of industrial supplies or a technical background (desirable), experience within an internal or external sales role, PC literacy (MS Office), and a forklift license is desirable.

What is the work culture like at Cromwell for an Operations Manager?

At Cromwell, we value inclusivity and diversity. We treat everyone fairly and give all individuals opportunities for new and varied experiences. Inclusion is about creating a culture where everyone is respected, empowered, and able to realize their full potential. Cromwell is an Equal Opportunity Employer.

Keeping Industry Working

Retail & Consumer Goods
Founded Year

Mission & Purpose

Cromwell has been established for over 50 years and is a supplier of maintenance, repair and operations type products, offering an unrivalled choice of products to all industries, professions and trades. From cutting tools to personal protection products and from precision equipment to abrasives and power tools, our extensive range brings together all the major brands and more in an unrivalled selection available from a single source. We also offer a diverse profile of technical and specialist support, which ranges from in-depth product expertise, to on-site solutions to enable you to maximise performance.