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Operations Manager

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CVS Health

Jul 24

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Chicago

Requirements

  • Deductive reasoning ability, advanced analytical skills and computer skills.
  • Advanced communication skills, leadership, supervision, and influencing skill
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
  • Preferred Qualifications:
  • Experience as a retail manager or supervisor
  • Education:
  • High School diploma or equivalent preferred but not required.

Responsibilities

  • The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
  • The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership
  • Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
  • Essential Functions:
  • Management:
  • Lead others and work effectively with store crews
  • Supervise, assign and direct activities of the store’s crew
  • Effectively communicate information to store crew and supervisors in an open and timely manner
  • Support Store Manager with actions plans for operational and service improvement
  • Customer Service:
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (greet, offer help, and thank)

FAQs

What is the primary purpose of the Operations Manager role at CVS Health?

The primary purpose of the Operations Manager role is to support the Store Manager in driving store execution and performance while ensuring excellent customer service, ultimately helping people on their path to better health.

What are the main responsibilities of an Operations Manager?

The main responsibilities include overall store management, supervision and policy implementation, sales and inventory management, employee staffing, training, and development, financial management, and customer service leadership.

Is the Operations Manager position part of the CVS/pharmacy Retail Management Development Program?

No, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program and is not directly eligible for promotion to Store Manager.

What qualifications are required for the Operations Manager role?

Required qualifications include deductive reasoning ability, advanced analytical skills, computer skills, advanced communication, leadership, supervision, and influencing skills, as well as the ability to work a flexible, full-time schedule including early mornings, overnight, and weekends.

Is previous experience in retail management necessary for this position?

While not required, experience as a retail manager or supervisor is preferred for candidates applying for the Operations Manager position.

What is the pay range for the Operations Manager position?

The typical pay range for this role is $17.70 - $31.00 per hour, depending on experience, education, geography, and other relevant factors.

What benefits does CVS Health offer to Operations Managers?

CVS Health offers a full range of benefits including medical, dental, and vision coverage, a 401(k) retirement savings plan, employee stock purchase plans, life insurance, disability benefits, well-being programs, education assistance, discounts, and paid time off.

Will I have to work during weekends or holidays as an Operations Manager?

Yes, the role requires a flexible schedule, which may include working weekends, early mornings, and holidays to address operational needs and urgent issues.

How can I apply for the Operations Manager position at CVS Health?

Interested candidates can apply for the position through the CVS Health careers website, ensuring to complete the application before the anticipated closing date of 10/23/2024.

Will CVS Health consider applicants with arrest or conviction records?

Yes, qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

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CVS Health

Bringing our heart to every moment of your health.

Science & Healthcare
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

CVS Health is a healthcare innovation company that operates retail pharmacies, manages pharmacy benefits, and provides health services through its MinuteClinic and HealthHUB locations. Their ultimate aim is to improve the quality of life for communities by making healthcare more accessible and affordable. CVS Health focuses on driving healthier outcomes and reducing healthcare costs, using its comprehensive range of services and products to support individuals on their health journey.

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