Logo of Huzzle

Home

Matches

Explore

Manage

Operations Manager - Food & Beverage

image

Marriott International

Oct 26

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Dubai

Requirements

  • High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
  • OR
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

Responsibilities

  • Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable.
  • Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
  • The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
  • Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
  • Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
  • Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
  • Ensures integration of departmental goals in game plans.
  • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
  • Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
  • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
  • Reviews staffing levels to ensure that guest service and operational needs are met.
  • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
  • Provides feedback to employees based on observation of service behaviors.
  • Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
  • Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
  • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
  • Order and purchase equipment and supplies.
  • Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
  • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
  • Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.
  • Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Strives to improve service performance.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
  • Communicates and executes departmental and property emergency procedures.
  • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  • Establishes guidelines so employees understand expectations and parameters.
  • Ensures employees receive on-going training to understand guest expectations.

FAQs

What is the job title for this position?

The job title is Operations Manager - Food & Beverage.

What is the location of this job?

The job is located at The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates.

What are the main responsibilities of the Operations Manager - Food & Beverage?

The main responsibilities include leading the property’s food and beverage operations, developing and implementing strategies, ensuring customer satisfaction, and maximizing financial performance.

What educational qualifications are required for this role?

A high school diploma or GED with 6 years of relevant experience is required, or a 2-year degree in a related field with 4 years of experience.

How many years of experience in the food and beverage industry are required?

A minimum of 6 years of experience in the food and beverage, culinary, event management, or related professional area is required for candidates with a high school diploma, or 4 years for those with a 2-year degree.

Are there opportunities for professional development in this role?

Yes, the position involves ongoing training and the establishment of performance goals and expectations for direct reports.

What is the work schedule for this position?

The position is full-time.

What type of company is The Ritz-Carlton?

The Ritz-Carlton is a global leader in luxury hospitality with over 100 award-winning properties worldwide.

Is there a focus on diversity and inclusion in the hiring process?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What does the company mean by "Gold Standards"?

The "Gold Standards" refer to the foundation of The Ritz-Carlton’s service philosophy, guiding employees to deliver exceptional luxury service consistently.

Is experience in decision-making important for this role?

Yes, the role requires the ability to review financial performance, troubleshoot challenges, and make decisions that align with the brand's goals.

image

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

Get notified when Marriott International posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?