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Operations Manager : Luxury 5 star A GBP 100/120k plus perks

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TipTopJob

3d ago

  • Job
    Full-time
    Senior & Expert Level
  • Hospitality & Retail
  • London

AI generated summary

  • You must be operationally strong, organized, and from a luxury hospitality background, with proven experience in delivering exceptional five-star guest experiences and attention to detail.
  • You will drive operational standards, enhance team performance, ensure exceptional guest experiences, develop SOPs, and maintain high service quality across the organization.

Requirements

  • You will be commercially aware, operationally strong, highly organised and passionate about delivering exceptional experiences.
  • This role is ideally suited to an operational leader from a luxury hospitality background who understands the importance of five:star service, exceptional guest journeys and meticulous attention to detail.
  • The client is particularly interested in candidates from luxury hospitality, five:star hotels, premium resorts, private members clubs or high:end leisure businesses.
  • Experience delivering exceptional guest experiences within premium environments is essential.

Responsibilities

  • You will be commercially aware, operationally strong, highly organised and passionate about delivering exceptional experiences.
  • You will understand that creating memorable moments for guests starts with building engaged teams and maintaining uncompromising service standards.
  • You will be responsible for driving operational standards, team performance, service delivery and guest satisfaction across the business.
  • You will play a key role in ensuring consistency, developing SOPs, improving operational efficiency and supporting the continued growth of the organisation.
  • You will be responsible for developing high-performing teams, delivering training, maintaining operational excellence and ensuring every guest interaction reflects the premium nature of the brand.

FAQs

What is the salary range for the Operations Manager position?

The salary for this position ranges from GBP 100,000 to GBP 120,000, plus perks.

Where is the location of the job?

The location of the job is in London.

Is travel required for this role?

Yes, travel is required as part of this role.

What type of experience is preferred for candidates applying for this position?

Candidates from luxury hospitality backgrounds, including five-star hotels, premium resorts, private members clubs, or high-end leisure businesses, are preferred.

What are the main responsibilities of the Operations Manager?

The main responsibilities include driving operational standards, managing team performance, ensuring service delivery and guest satisfaction, developing SOPs, and improving operational efficiency.

What qualities are important for the ideal candidate?

The ideal candidate should be commercially aware, operationally strong, highly organized, and passionate about delivering exceptional experiences while maintaining high service standards.

Will the Operations Manager have a hands-on leadership role?

Yes, this is a hands-on leadership role that requires balancing people leadership, guest experience, and commercial performance.

How can I apply for this position?

Interested candidates can apply by calling Stuart Hills at 0207 79 02666.

What kind of team culture is emphasized in this role?

The role emphasizes building high-performing teams and ensuring that every guest interaction reflects the premium nature of the brand.

Are there social media platforms where I can follow COREcruitment?

Yes, you can follow COREcruitment on Facebook, Twitter, LinkedIn, and Instagram.

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