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Operations Officer II

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Mississauga

AI generated summary

  • You should have an undergraduate degree or college diploma and/or over a year of relevant experience.
  • You will manage transactions, resolve issues, improve service delivery, ensure compliance, support partners, and foster team collaboration while maintaining confidentiality and a positive work environment.

Requirements

  • Undergraduate degree/ college diploma preferred and/or
  • 1+ year relevant experience

Responsibilities

  • Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
  • Interact with partners by responding to requests in an effective and timely manner
  • Use effective relationship skills when communicating with partners/colleagues/customers
  • Complete assigned workload to meet SLA requirements for service and productivity
  • Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ procedures
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
  • Actively review internal processes/activities and provide ideas for process improvement
  • Investigate and escalate non-standard or high-risk activities as appropriate
  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
  • Be knowledgeable of and comply with Bank Code of Conduct
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for function and the bank, both internally and/or externally
  • Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes
  • Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
  • Transactions are characterized by low to moderate risk/financial impact
  • Low to moderate decision-making authority within defined parameters
  • Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
  • Typically interacts with internal partners and external customers (as needed)
  • Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
  • Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
  • Generally reports to a Team Manager

FAQs

What is the work location for the Operations Officer II position?

The work location for this position is Mississauga, Ontario, Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What is the salary range for the Operations Officer II position?

The salary range for this position is $43,700 - $55,900 CAD.

What type of experience or education is preferred for this role?

An undergraduate degree or college diploma is preferred, along with 1+ year of relevant experience.

Is there an opportunity for career development and growth within TD Bank?

Yes, TD Bank provides growth opportunities and skill development as defining features of the colleague experience.

What kind of benefits does the Total Rewards package offer?

The Total Rewards package includes health and well-being benefits, savings and retirement programs, paid time off, and career development initiatives.

How does TD Bank support inclusivity in the workplace?

TD Bank is an inclusive employer and is committed to diversity within the workforce, as evidenced by its membership in myGwork, which supports the LGBTQ+ business community.

What kind of training and onboarding will be provided?

TD Bank will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.

Can I ask questions about compensation during the interview process?

Yes, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter.

How will I be notified about the interview process?

Candidates of interest will be contacted to schedule an interview, and TD Bank aims to communicate outcomes to all applicants by email or phone call.

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Technology
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork’s goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tailored service, with carefully curated product packages to help them achieve all their DE&I goals. myGwork organizes two annual events, WorkFair – the largest virtual global career fair for the LGBTQ+ professionals, graduates and students, and WorkPride – a week-long global conference for the LGBTQ+ business community and allies during Pride Month. The company also recently launched the myGwork Academy, delivering practical and relevant LGBTQ+ training education to help create inclusive workplaces for all.