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Operations Officer II

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TD

Jan 23

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Montréal
  • Quick Apply

AI generated summary

  • You should have an undergraduate degree or college diploma and 1+ years of relevant experience, plus proficiency in a language other than French for client support.
  • You will execute transactions, resolve issues, improve service delivery, support partners, ensure compliance, and contribute to team effectiveness while maintaining confidentiality.

Requirements

  • Undergraduate degree/ college diploma preferred and/or
  • 1+ year relevant experience
  • Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

Responsibilities

  • Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
  • Interact with partners by responding to requests in an effective and timely manner
  • Use effective relationship skills when communicating with partners/colleagues/customers
  • Complete assigned workload to meet SLA requirements for service and productivity
  • Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ procedures
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
  • Actively review internal processes/activities and provide ideas for process improvement
  • Investigate and escalate non-standard or high-risk activities as appropriate
  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
  • Be knowledgeable of and comply with Bank Code of Conduct
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for function and the bank, both internally and/or externally
  • Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes
  • Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
  • Transactions are characterized by low to moderate risk/financial impact
  • Low to moderate decision-making authority within defined parameters
  • Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
  • Typically interacts with internal partners and external customers (as needed)
  • Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
  • Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
  • Generally reports to a Team Manager

FAQs

What is the work location for the Operations Officer II position?

The work location for this position is Montréal, Quebec, Canada.

What are the working hours for this role?

The working hours for the Operations Officer II position are 30 hours per week.

What is the salary range for the Operations Officer II position?

The salary range for this position is CAD $45,700 to CAD $61,000.

What type of experience or education is required for this position?

An undergraduate degree or college diploma is preferred, along with 1+ year of relevant experience.

What kind of training and onboarding is provided?

We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.

Is there an opportunity for salary progression?

Yes, we have designed our compensation policies to allow colleagues to progress through the salary range over time as they advance in their roles.

Are there opportunities for career development?

Yes, we encourage regular development conversations, offer access to online learning platforms, and provide a variety of mentoring programs to help colleagues unlock future opportunities.

What are the main responsibilities of the Operations Officer II?

Responsibilities include executing transactions accurately and on time, identifying opportunities for improvement, interacting with partners, adhering to regulations, and contributing to a positive work environment.

Is the position customer-facing?

Yes, all colleagues at TD are considered customer-facing, regardless of their specific role.

How does TD support a diverse workforce?

TD is committed to creating a fair, positive, and equitable environment that supports a diverse workforce and encourages the involvement of all employees.

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TD

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Mission & Purpose

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.